Technical Business Analyst – AI & Process Automation

Customs Support Group B.V.

Rotterdam

Hybrid

EUR 90,000 - 120,000

Full time

6 days ago

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Job summary

Customs Support Group B.V. is seeking a Technical Business Analyst – AI & Process Automation to bridge business processes and technology across Europe.

You’ll analyze complex processes with operational experts, translate needs into scalable digital solutions and design future-state workflows that are AI-enabled and compliant. You’ll work with Product Managers and Software Engineers to automate workflows, integrate systems and apply AI to real business problems, continually improving data quality

Qualifications

Bachelor’s or Master’s degree in Business Information Management, Information Technology, Industrial Engineering, Computer Science, Data Science or a related field
Experience in Business Analysis, Business Process Management, process improvement, process automation or digital transformation
Strong analytical and problem‑solving skills
The ability to translate business problems into clear requirements and solutions
An affinity with AI, automation and data‑driven technology
Strong communication skills and the ability to work with both business and technical stakeholders
Curiosity, ownership and a continuous‑improvement mindset
Experience in customs, logistics or international trade is an advantage - but it is not required

Responsibilities

Analyse and redesign business processes
Analyse end-to-end operational processes and identify bottlenecks, inefficiencies and improvement opportunities
Translate business needs and operational challenges into clear requirements and digital solutions
Design future-state processes, workflows and business rules
Model processes using approaches such as BPMN
Ensure solutions are scalable, efficient and compliant
Automate processes
Identify activities that can be automated or eliminated
Design and configure automated workflows
Use tools such as Microsoft Power Automate / Power Platform and other automation technologies
Orchestrate processes across multiple systems
Help reduce manual work and increase First-Time-Right processing
Apply AI to real business problems
Identify practical AI use cases within our operations
Design AI-powered workflows, agents and intelligent assistants
Develop and improve prompts, guardrails and knowledge structures
Test and validate AI solutions with operational users
Design effective Human-in-the-Loop processes
Continuously improve AI solutions based on data and user feedback
Connect systems and data
Ensure that processes work across our digital ecosystem
Translating integration requirements into solutions
Working with APIs, EDI and system integrations
Defining data mappings between customers, customs authorities and internal systems
Improving data quality, validation rules and data flows
You’ll become part of an international team driving innovation
You’ll become part of an international team of highly capable and driven colleagues across Europe, bringing together expertise in technology, product, data, AI and customs. We share a strong ambition: to push the boundaries of what technology can do within the international supply chain.
With a strong innovation agenda and access to expertise from across our European organisation, you’ll work on cutting-edge applications of AI, automation, data and digital integration in one of the world's most complex and fast-moving industries. You’ll be surrounded by colleagues who are curious, ambitious and eager to build — giving you the opportunity not only to contribute your expertise, but also to learn quickly, challenge each other and help shape the future of digital customs and international trade.

Skills

Business Analysis

Business Process Management

Process automation

Generative AI

Power Platform / Power Automate

APIs & system integrations

EDI

SQL

Data modelling

Azure / cloud platforms

Education

Bachelor’s or Master’s degree in Business Information Management or related field

Tools

Power Automate

Power Platform

BPMN tools

Job description

Turn complex processes into smart, scalable solutions

Do you enjoy understanding how a business really works - and then making it work better through technology?

At Customs Support Group, we're transforming one of the world's most complex operational environments. Customs is becoming increasingly digital, data-driven and AI-enabled. We're building technology that helps businesses move goods across borders faster, smarter and more compliantly. We're looking for a Technical Business Analyst – AI & Process Automation who can bridge the gap between business processes and technology.

You’ll analyse complex operational processes, identify where they can be improved, and translate business needs into scalable digital solutions. From process redesign and system integrations to automation and AI: you'll help turn ideas into solutions that work in practice. You don't need a customs background. We'll teach you customs. What matters is your ability to understand processes, solve complex problems and use technology to improve the way work gets done.

What you'll do

You’ll work at the intersection of business analysis, process improvement, technology and AI.

Together with operational experts, Product Managers and Software Engineers, you'll analyse how our customs processes work today and design how they should work tomorrow.

Analyse and redesign business processes
Analyse end-to-end operational processes and identify bottlenecks, inefficiencies and improvement opportunities.
Translate business needs and operational challenges into clear requirements and digital solutions.
Design future-state processes, workflows and business rules.
Model processes using approaches such as BPMN
Ensure solutions are scalable, efficient and compliant
Automate processes
Identify activities that can be automated or eliminated
Design and configure automated workflows
Use tools such as Microsoft Power Automate / Power Platform and other automation technologies
Orchestrate processes across multiple systems
Help reduce manual work and increase First-Time-Right processing
Apply AI to real business problems

You’ll help:

Identify practical AI use cases within our operations
Design AI-powered workflows, agents and intelligent assistants
Develop and improve prompts, guardrails and knowledge structures
Test and validate AI solutions with operational users
Design effective Human-in-the-Loop processes
Continuously improve AI solutions based on data and user feedback
Connect systems and data
Ensure that processes work across our digital ecosystem

Translating integration requirements into solutions
Working with APIs, EDI and system integrations
Defining data mappings between customers, customs authorities and internal systems
Improving data quality, validation rules and data flows

Work with an international team driving innovation

You’ll become part of an international team of highly capable and driven colleagues across Europe, bringing together expertise in technology, product, data, AI and customs. We share a strong ambition: to push the boundaries of what technology can do within the international supply chain. That means challenging established ways of working, experimenting with new technologies and turning promising ideas into solutions that create real operational impact.

With a strong innovation agenda and access to expertise from across our European organisation, you’ll work on cutting-edge applications of AI, automation, data and digital integration in one of the world's most complex and fast-moving industries. You’ll be surrounded by colleagues who are curious, ambitious and eager to build — giving you the opportunity not only to contribute your expertise, but also to learn quickly, challenge each other and help shape the future of digital customs and international trade.

What we’re looking for; above all, we’re looking for a strong analytical thinker

You’re curious about how processes and systems work. When you see a complicated workflow, your instinct is to understand it, challenge it and find a better way

You can move between the business and technology: talking to operational specialists about their problems one moment and discussing requirements, integrations or automation with developers the next

You ideally bring

A Bachelor’s or Master’s degree in Business Information Management, Information Technology, Industrial Engineering, Computer Science, Data Science or a related field
Experience in Business Analysis, Business Process Management, process improvement, process automation or digital transformation
Strong analytical and problem‑solving skills
The ability to translate business problems into clear requirements and solutions
An affinity with AI, automation and data‑driven technology
Strong communication skills and the ability to work with both business and technical stakeholders
Curiosity, ownership and a continuous‑improvement mindset
Experience in customs, logistics or international trade is an advantage - but it is not required

Technology & skills

You don’t need to tick every box. Experience with some of the following is valuable