Global Payments Tech Support Engineer

EngineersOfAI; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Adyen in Amsterdam is seeking a Technical Support Engineer to serve as the first interface with merchants worldwide. You will collaborate with cross-functional teams to ensure merchants can process payments and grow their business, operating in a 24/7 follow-the-sun environment.

The role requires strong English communication, API troubleshooting skills, and the ability to resolve complex technical issues while advocating for best practices.

Qualifications

• You should have strong written and verbal communication skills in English.
• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
• You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Responsibilities

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• You are responsible for supporting the merchants' full lifecycle, providing direct technical support.
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
• Advising merchants regarding the best implementation practices and also addressing specific merchants' issues.

Skills

API troubleshooting

Customer service

English communication

Problem solving

Time management

Tools

Postman

HTML

JavaScript

Networking

Job description

Adyen in Amsterdam is seeking a Technical Support Engineer to serve as the first interface with merchants worldwide. You will collaborate with cross-functional teams to ensure merchants can process payments and grow their business, operating in a 24/7 follow-the-sun environment.

The role requires strong English communication, API troubleshooting skills, and the ability to resolve complex technical issues while advocating for best practices.