Customer Success Manager

High Tech Campus Eindhoven; Eindhoven; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Travel allowance

23 vacation days

Growth opportunities

Office on High Tech Campus Eindhoven

Job summary

InSpace is building NOVA, the AI-powered platform that turns search queries into a scalable competitive advantage. As Customer Success Manager you will help customers realize value with NOVA, acting as a strategic sparring partner for our most important accounts and driving retention, growth and product feedback.

You will collaborate with Product & Development to translate customer insights into concrete improvements, manage onboarding from kickoff to success, and advise on content, visibility

Qualifications

• 3–5 years of experience in Customer Success, account management or project management, preferably SaaS, digital marketing or SEO.
• Experience with customer growth, churn prevention and stakeholder management within complex projects.
• Fluent Dutch and English communication skills.

Responsibilities

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as strategic partner for customers to drive growth and retention.
• Identify opportunities, risks and churn signals and take proactive actions.
• Advise on content, visibility and growth strategies.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into product improvements with Product & Development.
• Build lasting relationships and ensure strong customer experience.
• Contribute to optimizing and scaling CS processes.

Education

Higher professional or university degree

Job description

You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.

At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.

We work with energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.

Customer Success Manager

AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.

As a Customer Success Manager, you play a key role in this. You help customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.

Together with the Product & Development team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.

What will you do?

• You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.
• You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.
• You identify opportunities, risks and churn signals and take proactive action.
• You advise customers strategically on content, visibility and growth.
• You work closely with tech and product teams to achieve customer goals.
• You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product & Development team.
• You build lasting relationships and ensure a strong customer experience.
• You contribute to optimizing and scaling Customer Success processes.

Who you are

• You have at least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• You have completed a higher professional or university degree.
• You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.
• You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.
• You get energy from building lasting customer relationships and improving processes.
• You have an affinity with AI, digital growth and technology.
• Experience with international customers, SEO or coaching colleagues is a plus.
• You speak and write fluent Dutch and English.

What we offer

• A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.
• Travel allowance
• 23 vacation days for full-time employment.
• A lot of freedom and responsibility within your customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• Room to further develop yourself professionally.
• An entrepreneurial work environment with short lines of communication and fast decision-making.
• Regular team outings, events and celebrations organized by our party team.
• Working from our office at the High Tech Campus in Eindhoven.

Interested?
Do you want to help build the future of AI-driven customer success and make a real impact within a fast-growing scale-up?

We would love to get to know you.