AI Agent Operations Lead, Growth & Excellence

Takeaway.com; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Just Eat Takeaway.com in Amsterdam is seeking an AI Agent Operations Lead to drive operational excellence across the AI agent ecosystem. You will own agent tooling, knowledge systems, and analytics, empowering teams to deliver customer-centric outcomes.

You will collaborate across strategy, data, and product teams to enable AI transformation, run experiments (A/B, UAT), and report key metrics to senior leadership.

Qualifications

• Proven background with AI or sales technology systems and the ability to translate business needs into technical requirements.
• Strong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards.
• Experience with knowledge management or content operations, understanding how governed knowledge enhances AI outputs.
• Experience in business process optimization and running structured tests such as A/B testing and UAT.
• Outstanding data storytelling and executive communication skills.
• Strong commercial acumen, focused on impact of improvements on business outcomes.
• Hands-on experience building AI agents or in a Product Owner/PM role is a plus.
• Familiarity with Salesforce ecosystem (Agentforce) or relevant certifications is a nice-to-have.

Responsibilities

• Lead the deployment and readiness of AI agents and new tooling as a key stakeholder.
• Own the AI agent ecosystem, define scope, enhancements, and market expansion for operational excellence.
• Govern knowledge management systems to ensure AI agent sources are accurate and well-structured.
• Track performance against key metrics, identify trends, root causes and growth opportunities.
• Create executive-level reporting and data narratives for leadership.
• Drive continuous improvement cycles including A/B testing and UAT sign-offs.
• Collaborate across strategy, data, process, market and vertical teams to maximize impact.

Skills

AI/CRM analytics

Data storytelling

Executive communication

Business analysis

A/B testing

Commercial acumen

Product Owner/PM experience

Salesforce ecosystem familiarity

Tools

CRM Analytics

Tableau

Job description

Just Eat Takeaway.com in Amsterdam is seeking an AI Agent Operations Lead to drive operational excellence across the AI agent ecosystem. You will own agent tooling, knowledge systems, and analytics, empowering teams to deliver customer-centric outcomes.

You will collaborate across strategy, data, and product teams to enable AI transformation, run experiments (A/B, UAT), and report key metrics to senior leadership.