AI Agent Ops Lead — Growth & Transformation

Just Eat Takeaway.com; Amsterdam; On-site; EUR 110,000 - 170,000; Full time

Job summary

Just Eat Takeaway.com in Amsterdam is seeking an AI Agent Operations Lead to drive operational excellence across agent tooling, knowledge systems, and analytics. You will empower teams to deliver precise, customer-centric AI outputs and lead cross-functional collaboration.

The role blends analytics, product ownership, and process optimization to accelerate the AI transformation and growth for a multi‑billion-euro platform.

Qualifications

• Proven background with AI or sales technology systems (CRM, automation, analytics) and the ability to turn business needs into technical requirements.
• Strong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards in CRM Analytics or Tableau.
• Experience with knowledge management or content operations, understanding how governed knowledge enhances AI agent outputs.
• Practical experience in business process optimization and running structured tests such as A/B testing and UAT.
• Outstanding data storytelling and executive communication skills, converting complex technical metrics into actionable business insights.
• Strong commercial acumen, committed to achieving goals and understanding how operational improvements impact overall business outcomes.
• Hands-on experience building AI agents or working in a Product Owner / Product Manager role is a plus.
• Familiarity with the Salesforce ecosystem (e.g., Agentforce) or relevant technical certifications is a nice-to-have.

Responsibilities

• Lead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.
• Own the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.
• Govern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.
• Track and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.
• Build clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.
• Aim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign‑offs.
• Break down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.

Skills

AI systems

Analytics & dashboards

Knowledge management

Test design (A/B, UAT)

Executive communication

Job description

Just Eat Takeaway.com in Amsterdam is seeking an AI Agent Operations Lead to drive operational excellence across agent tooling, knowledge systems, and analytics. You will empower teams to deliver precise, customer-centric AI outputs and lead cross-functional collaboration.

The role blends analytics, product ownership, and process optimization to accelerate the AI transformation and growth for a multi‑billion-euro platform.