AI Agent Ops Lead

Takeaway.com; Amsterdam; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Just Eat Takeaway.com in Amsterdam is seeking an AI Agent Operations Lead to drive operational excellence across the AI agent ecosystem. You will own agent tooling, knowledge systems, and analytics, empowering teams to deliver customer-centric outcomes.

You will collaborate across strategy, data, and product teams to enable AI transformation, run experiments (A/B, UAT), and report key metrics to senior leadership.

Formación

• Proven background with AI or sales technology systems and the ability to translate business needs into technical requirements.
• Strong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards.
• Experience with knowledge management or content operations, understanding how governed knowledge enhances AI outputs.
• Experience in business process optimization and running structured tests such as A/B testing and UAT.
• Outstanding data storytelling and executive communication skills.
• Strong commercial acumen, focused on impact of improvements on business outcomes.
• Hands-on experience building AI agents or in a Product Owner/PM role is a plus.
• Familiarity with Salesforce ecosystem (Agentforce) or relevant certifications is a nice-to-have.

Responsabilidades

• Lead the deployment and readiness of AI agents and new tooling as a key stakeholder.
• Own the AI agent ecosystem, define scope, enhancements, and market expansion for operational excellence.
• Govern knowledge management systems to ensure AI agent sources are accurate and well-structured.
• Track performance against key metrics, identify trends, root causes and growth opportunities.
• Create executive-level reporting and data narratives for leadership.
• Drive continuous improvement cycles including A/B testing and UAT sign-offs.
• Collaborate across strategy, data, process, market and vertical teams to maximize impact.

Conocimientos

AI/CRM analytics

Data storytelling

Executive communication

Business analysis

A/B testing

Commercial acumen

Product Owner/PM experience

Salesforce ecosystem familiarity

Herramientas

CRM Analytics

Tableau

Descripción del empleo

About this role The Partner Growth Centre is a driving force behind growth at Just Eat Takeaway.com. We are looking for an AI Agent Operations Lead in Amsterdam to drive operational excellence and lead the continuous improvement of our AI agent ecosystem.

• Location: Amsterdam Office
• Full time
• Category: Corporativos

In this role, you will act as a technical owner across our agent tooling, knowledge systems, and analytics. You will empower our teams and lead with care for our partner experience, ensuring our interconnected systems deliver with precision and customer-centric focus.

Working closely across the organization, you will play a pivotal role in our AI transformation, helping define best practices to deliver commercial growth for a multi-billion euro platform. We welcome versatile generalists ready to flex across analytics, knowledge management, and tooling.

These are some of the key components to the position:

• Lead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.
• Own the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.
• Govern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.
• Track and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.
• Build clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.
• Aim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign-offs.
• Break down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.

What will you bring to the team?

• Proven background with AI or sales technology systems (CRM, automation, analytics) and the ability to turn business needs into technical requirements.
• Strong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards in CRM Analytics or Tableau.
• Experience with knowledge management or content operations, understanding how governed knowledge enhances AI agent outputs.
• Practical experience in business process optimization and running structured tests such as A/B testing and UAT.
• Outstanding data storytelling and executive communication skills, converting complex technical metrics into actionable business insights.
• Strong commercial acumen, committed to achieving goals and understanding how operational improvements impact overall business outcomes.
• Hands-on experience building AI agents or working in a Product Owner / Product Manager role is a plus.
• Familiarity with the Salesforce ecosystem (e.g., Agentforce) or relevant technical certifications is a nice-to-have.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.