Agent (SR) Inhouse Sales & Customer Service AMS

Cargolux; Netherlands; On-site; EUR 38,000 - 46,000; Full time

Job summary

Cargolux is hiring for a cargo bookings role based at Schiphol Airport. You will manage quotations, reservations and bookings in coordination with our head office to ensure space and uplift guarantees for freight.

The ideal candidate has exposure to a cargo booking office, strong organizational skills, and fluent Dutch and English, with the ability to work independently and meet tight deadlines.

Qualifications

• General schooling certificate or equivalent.
• Experience in a cargo booking office is a must.
• Operational knowledge relevant to logistics.
• Fluent in Dutch and English, both written and spoken.
• Strong communication, assertiveness and teamwork.
• Good numeracy and literacy skills; PC literate in Word/Excel.

Responsibilities

• Prepare quotations, reservations and bookings for cargo shipments in coordination with headquarter.
• Assess feasibility of freight transport requests (cargo type, dimensions, destination).
• Handle customer service requests related to bookings and coordinate with ground handling/trucking partners.
• Update accepted cargo details in Cargolux System to support tracing and final invoicing.

Skills

Cargo booking

Customer service

Dutch language

English language

Organizational skills

Education

General school leaving certificate

Tools

Word

Excel

Job description

Task Responsibilities

• The position holder will be responsible for quotations, reservations and booking of cargo shipments in coordination with headquarter in view of space and uplift guarantees freight.
• Analyzing feasibility of a freight transport request (nature of cargo, dimensions, destination..)
• He has to handle customer service requests related to the booking of their shipment and coordinate cargo ground handling actions with the ground handling and/or trucking company.
• He will have to update details on accepted cargo in the Cargolux System in order to allow tracing and final invoicing to customer

Essential Requirements

• General school leaving certificate of secondary education or equivalent
• Previous exposure in a cargo booking office environment is a necessity
• Operational knowledge
• Excellent level in written and spoken Dutch and English
• Communicate effectively and assertively
• Excellent organizational skills
• Ability to meet tight deadlines and to adapt to a rapidly changing environment
• Results and target oriented
• People and team oriented and able to work independently
• Good numeracy and literacy skills
• Fully PC literate in word and excel

Working Conditions

• Full-time, permanent position based in Schipol Airport.

• Occasional travel may be required.
• A certificate of good conduct will be required in case of positive selection.