Agent (SR) Inhouse Sales & Customer Service AMS

Cargolux; Netherlands; Remote; EUR 32,000 - 46,000; Full time

Job summary

Cargolux Airlines International SA. seeks a cargo bookings coordinator based at Schipol Airport in the Netherlands. The role involves handling quotations, reservations, and bookings in coordination with headquarters to ensure space availability and uplift guarantees for freight.

You will analyze feasibility, manage customer service requests related to bookings, and coordinate ground handling actions with partners. Strong Dutch and English language skills are essential.

Qualifications

• Must have completed secondary education or equivalent.
• Experience in cargo booking office is essential.
• Strong numeracy and literacy skills.

Responsibilities

• Quotations, reservations and booking of cargo shipments in coordination with headquarters.
• Analyze feasibility of freight transport requests (nature of cargo, dimensions, destination).
• Handle customer service requests related to booking and coordinate cargo ground handling actions.
• Update details in the Cargolux System for tracing and final invoicing to customers.

Skills

Dutch language proficiency

English language proficiency

Organizational skills

Deadline-oriented

Communication

Team-oriented

Education

General secondary education certificate

Tools

Microsoft Word

Microsoft Excel

Job description

Task Responsibilities

• The position holder will be responsible for quotations, reservations and booking of cargo shipments in coordination with headquarter in view of space and uplift guarantees freight.
• Analyzing feasibility of a freight transport request (nature of cargo, dimensions, destination..)
• He has to handle customer service requests related to the booking of their shipment and coordinate cargo ground handling actions with the ground handling and/or trucking company.
• He will have to update details on accepted cargo in the Cargolux System in order to allow tracing and final invoicing to customer

Essential Requirements

• General school leaving certificate of secondary education or equivalent
• Previous exposure in a cargo booking office environment is a necessity
• Operational knowledge
• Excellent level in written and spoken Dutch and English
• Communicate effectively and assertively
• Excellent organizational skills
• Ability to meet tight deadlines and to adapt to a rapidly changing environment
• Results and target oriented
• People and team oriented and able to work independently
• Good numeracy and literacy skills
• Fully PC literate in word and excel

Working Conditions

• Full-time, permanent position based in Schipol Airport.

• Occasional travel may be required.
• A certificate of good conduct will be required in case of positive selection.