Supervisor Cargo Office

Worldwide Flight Services, Inc.; Amsterdam; Hybrid; EUR 36,000 - 51,000; Full time

Benefits offered by this job

Pension scheme

Career growth opportunities

Training at in-house training center

Travel allowance and parking

Job summary

Worldwide Flight Services, Inc. in Amsterdam is seeking a proactive Cargo Office Supervisor to oversee the entire logistics process and ensure daily operations run smoothly and efficiently.

You will lead the office team, optimize workflows, and coordinate with customers and other departments. The role requires a Bachelor's degree and at least two years in a similar role, with strong leadership, adaptability, and bilingual Dutch/English communication.

Qualifications

• Bachelor's degree or equivalent and at least two years in a similar role.
• Strong leadership with the ability to motivate and engage a team.
• Flexible and resilient under pressure; strong prioritization skills.
• Sound knowledge of cargo office procedures and ability to work independently.
• Excellent verbal and written communication in Dutch and English.

Responsibilities

• Lead the operational office department and ensure smooth daily logistics.
• Identify bottlenecks and implement improvements.
• Manage staff schedules and hours administration.
• Conduct performance and absence reviews; maintain work instructions.
• Maintain close contact with customers and collaborate with other departments.

Skills

Leadership

Adaptability

Prioritization

Communication

Dutch-English

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Job description

Job Location (Short): Amsterdam, NH, NLD, 1118LD

WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs.
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.

Our company is growing rapidly, proving that we are healthy and future-oriented. Would you like to be part of this success? Then this is your chance!

We are looking for an enthusiastic and driven leader to strengthen our team and inspire others. As aCargo Office Supervisor, you will be responsible for the entire logistics process and ensure that daily operations run smoothly and efficiently.

In this role, you will lead the operational office department, overseeing the proper execution of all activities. You will identify bottlenecks, take the initiative to implement improvements, and ensure recurring issues are properly handled. You will also manage staff schedules and working hours administration.

Beyond organizing daily processes, you will play a key role in guiding, motivating, and developing your team. You will conduct performance and absence reviews, create and maintain work instructions, and keep them up to date. Additionally, you will maintain close contact with customers and work intensively with other departments within WFS to safeguard the quality of our services.

As Cargo Office Supervisor, you will report directly to the SR Manager Cargo Office.

What you bring:

• A minimum of a bachelor's degree level of education (or equivalent) and at least two years of experience in a similar role;
• Strong leadership qualities with the ability to motivate and engage your team;
• Flexibility and resilience under pressure; solution-oriented with strong prioritization skills;
• Ability to quickly adapt when process obstacles arise, with sound knowledge of cargo office procedures;
• A proactive and responsible work attitude with the ability to work independently;
• Excellent communication skills, both verbal and written, in Dutch and English;
• Proficiency with computers and software such as Excel, Word, and Outlook.

What we offer:

• A salary between €3,270 and €4,605 per month;
• Holiday allowance and paid leave accrual;
• Travel allowance and parking facilities;
• Pension scheme with the majority of contributions paid by us;
• Career growth opportunities and training at our in-house training center;
• A workplace where aircraft are always in view.