Duty Manager

Worldwide Flight Services, Inc.; Amsterdam; Hybrid; EUR 36,000 - 51,000; Full time

Benefits offered by this job

Salary €3,270–€4,605

Career development

Travel allowance

Parking facilities

Permanent position prospect

Dynamic environment at Schiphol

Full-time 38 hours

Job summary

Worldwide Flight Services, Inc. is seeking a Duty Manager in Amsterdam to oversee shift operations for import and export cargo.

You will lead the warehouse team, ensure safety, quality and timely handling, and coordinate with internal and external stakeholders to resolve disruptions while maintaining performance. You will coach staff, ensure proper staffing, and train new employees toward becoming all-round operational staff.

Qualifications

• MBO level 4 or HBO working and thinking level.
• Demonstrable leadership experience in logistics or air cargo.
• Knowledge of logistical and administrative handling processes.
• Strong operational insight and decisiveness.
• A safety- and quality-focused mindset.
• Good communication skills.
• Good command of Dutch and English.

Responsibilities

• Oversee shift operations for import/export cargo, ensuring safety, quality and efficiency.
• Lead and coach the warehouse team, manage staffing and shift handovers.
• Coordinate with planning, airside operations, security, airlines, forwarders and customs.
• Intervene promptly during disruptions and maintain plan adherence.
• Drive process improvements and maintain compliance with procedures.

Skills

Leadership

Logistics

Operational insight

Communication

Dutch language

English language

Education

MBO/HBO level 4

Job description

Job Location (Short): Amsterdam, NH, NLD, 1118LD

WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs.
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.

Due to the expansion of our activities, we are looking for a Duty Manager.

What will you do?

In the role of Duty Manager, you are ultimately responsible during your shift for the safe, efficient and timely handling of import and export cargo. You maintain oversight of the operation, lead the team and ensure that everything on the work floor runs according to plan. You are visibly present, able to switch quickly and make decisions when the situation requires it.

You coordinate the daily activities in the warehouses and monitor the progress of import, export and any transit processes. In doing so, you continuously coordinate with internal departments such as planning, airside operations and security, as well as with external parties including airlines, freight forwarders and customs authorities. When disruptions or changes in planning occur, you intervene immediately and ensure an appropriate solution without losing sight of safety or quality.

You are also responsible for deploying, managing and guiding the team during the shift. You ensure proper staffing, coach employees on the work floor and monitor compliance with work instructions, working-time regulations and safety procedures. You train new employees and guide them towards becoming all-round operational staff. Even during peak periods, you create clarity and stability for the team.

Safety and quality are central to your work. You ensure the correct use of equipment, compliance with procedures and regulations, and you address employees on behaviour and performance when needed. You provide a proper shift handover and record details, incidents and operational performance. With your operational experience, you actively contribute to improving processes, collaboration and performance. You are available to work rotating shifts due to our 24-hour operational schedule.

What do we ask from you?

• MBO level 4 or HBO working and thinking level
• Demonstrable leadership experience in logistics or air cargo
• Knowledge of logistical and administrative handling processes
• Strong operational insight and decisiveness
• A safety- and quality-focused mindset
• Good communication skills
• Good command of Dutch and English

What do we offer?

• A salary between €3,270 and €4,605
• Opportunities for career development
• Travel allowance and parking facilities
• A full-time position of 38 hours
• Flexible shifts on weekdays and weekends
• A pension scheme of which we pay the largest part
• A one-year contract with the prospect of a permanent position
• A dynamic and rapidly growing working environment at Schiphol

Your personal data will be collected and stored for the duration of the recruitment procedure. Once the procedure has been completed, your data will be deleted after 12 months. By applying, you agree to this.

Acquisition in response to this vacancy is not appreciated.