Aftersales Manager

Harmony Auto Netherlands; Zuid-Holland; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car or mobility allowance

Competitive salary with bonus

Job summary

Harmony Auto Netherlands seeks a results-driven Key Account Manager to develop and manage business customers in the Netherlands. You will build long-term relationships, identify opportunities, and achieve sales targets while collaborating with Sales, Marketing, Aftersales and Management to provide a professional and comprehensive service.

The ideal candidate has 5+ years in B2B or automotive sales, strong CRM skills, excellent communication, and fluency in Dutch and English.

Qualifications

• Minimum 5 years of B2B sales or account management experience.
• Proven track record of achieving sales targets.
• Strong capability to build and maintain professional business relationships.
• Excellent communication and negotiation skills.
• Experience with CRM systems.
• Fluent in Dutch and English.
• Valid driving license.
• Experience in automotive sector is a strong plus.

Responsibilities

• Manage and develop existing key accounts.
• Build long-term relationships with business customers.
• Translate customer needs into suitable solutions.
• Act as primary contact for key business customers.
• Identify and pursue new business opportunities.
• Develop sales opportunities within the business market.
• Prepare and follow up on quotations, proposals and contracts.
• Negotiate prices and cooperation terms.
• Manage the entire sales pipeline from contact to delivery.
• Maintain CRM data and report on activities and results.
• Analyze market developments and identify opportunities.

Skills

B2B sales

Account management

CRM systems

Communication

Negotiation

Automotive sales

Job description

We are looking for a results-driven and customer-oriented Key Account Manager to develop and manage our business customers and key accounts in the Netherlands.

In this role, you will be responsible for building and maintaining long-term business relationships, identifying new commercial opportunities and achieving sales targets.

You will work closely with Sales, Marketing, Aftersales and Management to provide customers with a professional and comprehensive service.

Your Responsibilities

Account Management

• Manage and develop existing key accounts.
• Build and maintain long-term relationships with business customers.
• Understand customer needs and expectations and translate them into suitable solutions.
• Act as the primary point of contact for key business customers.

New Business Development

• Actively identify and approach new business customers.
• Develop new sales opportunities within the business market.
• Build a strong network within relevant industries and sectors.
• Generate and follow up on leads and commercial opportunities.
• Achieve individual and business sales targets.
• Prepare and follow up on quotations, commercial proposals and contracts.
• Negotiate prices, terms and cooperation agreements.
• Manage the entire sales pipeline, from initial contact through to delivery.

Customer Relations

• Ensure a high level of customer satisfaction and professional service.
• Proactively follow up on customer inquiries and commercial agreements.
• Identify opportunities for cross-selling and upselling.
• Work closely with Aftersales to ensure an optimal customer experience.

Reporting & Analysis

• Maintain accurate customer and sales information in the CRM system.
• Report on sales activities, pipeline development and results.
• Analyze market developments and identify commercial opportunities.

Your Profile

• Minimum 5 years of relevant experience in B2B sales, account management or automotive sales.
• Proven track record of achieving commercial and sales targets.
• Experience in building and maintaining strong business customer relationships.
• Strong communication and negotiation skills.
• Commercially minded, independent and results-oriented.
• Customer-focused with a professional communication style.
• Good knowledge and experience of CRM systems.
• **Fluent in both Dutch and English.**
• Valid driving license.
• Experience within the automotive sector is a strong plus.

What We Offer

• A competitive salary with an attractive bonus scheme.
• A responsible commercial position within a growing automotive company.
• A dynamic and international working environment.
• A company car or mobility allowance, depending on experience and company policy.