ACE Delivery Lead (Hybrid, Global Stakeholders)

TUI; Rijswijk; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Travel benefits

Hybrid working

Learning Hub access

Global project experience

Diversity & inclusion

Job summary

TUI is seeking a senior Transformation Lead for the ACE rollout, overseeing stakeholder integration across Flight Operations, CCIS and Ground with HR alignment. The role focuses on delivering scalable, group-wide crew systems and governance.

The fixed-term contract lasts about two years, with a hybrid work model averaging two days onsite at the local TUI Airline office and international travel expected. You will translate industrial agreements into actionable requirements, manage risks, and

Qualifications

• Deep, end-to-end expertise in airline crew operations.
• Experience in complex, multi-country industrial relations.
• Ability to bridge business, operational and technical perspectives.
• Experience establishing governance in transformation programmes.
• Proven background in airline operations or related field.
• Strong business English and German; willing to travel internationally.

Responsibilities

• Lead complex, multi-country discussions with diverse stakeholders shaping programme scope, cost and delivery timelines.
• Drive harmonised crew systems including tracking and optimisation.
• Translate negotiated outcomes into clear, system-ready requirements.
• Identify and assess risks; lead scenario analysis and provide recommendations.
• Establish governance for controlled exceptions and prevent unnecessary local variation.
• Lead robust change governance with impact assessments.
• Build and maintain relationships with senior stakeholders across Flight Operations, CCIS and programme leadership.

Skills

Airline crew operations

Stakeholder engagement

Governance & change management

Multi-country programme delivery

English & German

Risk assessment & decision support

System requirements translation

Job description

TUI is seeking a senior Transformation Lead for the ACE rollout, overseeing stakeholder integration across Flight Operations, CCIS and Ground with HR alignment. The role focuses on delivering scalable, group-wide crew systems and governance.

The fixed-term contract lasts about two years, with a hybrid work model averaging two days onsite at the local TUI Airline office and international travel expected. You will translate industrial agreements into actionable requirements, manage risks, and