Senior Crew Management Systems Delivery Manager

TUI; Rijswijk; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Travel benefits

Hybrid working

Learning Hub access

Global project experience

Diversity & inclusion

Job summary

TUI is seeking a senior Transformation Lead for the ACE rollout, overseeing stakeholder integration across Flight Operations, CCIS and Ground with HR alignment. The role focuses on delivering scalable, group-wide crew systems and governance.

The fixed-term contract lasts about two years, with a hybrid work model averaging two days onsite at the local TUI Airline office and international travel expected. You will translate industrial agreements into actionable requirements, manage risks, and

Qualifications

• Deep, end-to-end expertise in airline crew operations.
• Experience in complex, multi-country industrial relations.
• Ability to bridge business, operational and technical perspectives.
• Experience establishing governance in transformation programmes.
• Proven background in airline operations or related field.
• Strong business English and German; willing to travel internationally.

Responsibilities

• Lead complex, multi-country discussions with diverse stakeholders shaping programme scope, cost and delivery timelines.
• Drive harmonised crew systems including tracking and optimisation.
• Translate negotiated outcomes into clear, system-ready requirements.
• Identify and assess risks; lead scenario analysis and provide recommendations.
• Establish governance for controlled exceptions and prevent unnecessary local variation.
• Lead robust change governance with impact assessments.
• Build and maintain relationships with senior stakeholders across Flight Operations, CCIS and programme leadership.

Skills

Airline crew operations

Stakeholder engagement

Governance & change management

Multi-country programme delivery

English & German

Risk assessment & decision support

System requirements translation

Job description

We're delivering ACE – a major, multi-AOC transformation establishing a harmonised Advanced Crew Ecosystem across TUI Airline and a more consistent, integrated approach to supporting crew operations Group-wide. The programme brings together complex operational, people and technology considerations across multiple countries, regulatory environments and AOCs, its success depends on effective stakeholder engagement and alignment.

For the ACE implementation, this role leads stakeholder integration across Flight Operations, Cabin & Inflight Services (CCIS) and Ground, working closely with HR to build alignment across all AOCs. It provides strategic direction for engagement with senior stakeholders, unions and social partners, ensuring diverse operational and local requirements are understood and translated into clear, deliverable programme and system requirements. Acting as the link between people, operations and technology, the role navigates complex and commercially sensitive trade-offs, identifying risks and dependencies and supporting informed decision-making. It establishes consistent governance, engagement and change-control principles, challenging local requirements where necessary to protect the integrity of the overall solution. By championing harmonisation and standardisation while recognising essential local exceptions, the role helps ensure ACE delivers a scalable, sustainable Group-wide solution and future operating model aligned with TUI Airline’s strategic and operational needs.

This role is offered on a Fixed Term Contract basis for circa 2 years. Reporting to the Head of Business Process Optimisation, we are happy to consider a hybrid working model with an average of 2 days per week onsite at our local TUI Airline office. International travel will be required.

The role will be published until 11th November 2026.

About Our Offer

• Personal benefits: Attractive remuneration, generous travel benefits, extensive health & well-being support, and more
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

About The Job

• You’ll lead complex, multi-country discussions with diverse stakeholders, shaping outcomes that directly influence programme scope, cost and delivery timelines while balancing operational, financial and industrial priorities
• Critical to the successful implementation of ACE is the delivery of our harmonised crew systems, with crew tracking and optimisation among the highest-profile priorities. This role will play a key part in ensuring these systems are delivered successfully and on time, translating operational and stakeholder requirements into practical solutions and ensuring we realise their full operational and business value
• Converting negotiated outcomes into clear, system-ready requirements is key – you’ll translate industrial agreements into rules, codes, pay elements and roster logic aligned with our crew systems and target operating model
• Managing risk is central to this role. You’ll identify and assess risks to programme delivery, lead scenario analysis to inform decisions, and provide clear recommendations when risks threaten programme outcomes
• Driving the harmonisation of crew rules and codes across all AOCs, you’ll safeguard standardisation and programme integrity by establishing clear governance for controlled exceptions, while preventing unnecessary local variation and deviation from agreed design principles
• You’ll establish and lead robust change governance, ensuring all proposed modifications are rigorously assessed for operational, system and financial impacts before approval, while maintaining alignment across business, programme and social partners
• Providing senior stakeholder leadership, you’ll build and maintain trusted relationships with key senior stakeholders, communicating strategy, trade-offs and decisions clearly and credibly to drive alignment across Flight Operations, CCIS and programme leadership

About You

• You bring deep, end-to-end expertise in airline crew operations, including rostering, optimisation, tracking, pairing, bidding, fatigue and flight time limitations, with proven success applying this expertise to shape operating models and assess the impact of scheduling rules and parameter changes
• Significant experience in complex, multi-country industrial relations is essential, with a proven ability to define engagement strategy, lead high-impact stakeholder dialogue and influence senior-level outcomes
• Your strong understanding of crew systems, rules logic and technical constraints enables you to bridge business, operational and technical perspectives, translating industrial requirements into scalable, system-ready solutions
• You have demonstrable experience establishing and leading structured governance in complex transformation programmes, with strong capability in options analysis, scenario modelling and multi-stakeholder decision support
• Proven experience in airline operations, industrial relations, transformation programmes or a closely related field is required, and you’re committed to continued professional development and learning
• Strong business English and German (both spoken and written) are essential, and you’re comfortable with international travel

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

Safety and security are top priorities for us, so all job offers require successful completion of security checks before you can start. The specific requirements, timelines, and processes vary by country and may include professional references, criminal record checks for countries where you’ve recently lived, and any additional documentation required by local regulations, some of which may involve a cost depending on your location. We’ll guide you through every step of the process. Your official start date will only be confirmed once all required checks have been completed and cleared, as employment can only begin after these requirements are satisfactorily met.