Global Crew Systems Delivery Lead, ACE

TUI; Rijswijk; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Travel benefits

Health & wellbeing support

Flexible working

Learning Hub access

Global project exposure

TUI Care Foundation involvement

Job summary

TUI is seeking a Senior Crew Management Systems Delivery Manager for the ACE programme. You will lead cross-country discussions across Flight Operations, CCIS and Ground, ensuring alignment with HR and local needs while maintaining programme integrity.

You will translate industrial requirements into practical crew-system rules and governance, balancing local exceptions with standardisation. International travel is expected, with a hybrid work model and two onsite days weekly.

Qualifications

• Deep expertise in airline crew operations including rostering, tracking and scheduling rules.
• Experience leading multi-country industrial relations and stakeholder dialogue.
• Ability to translate complex requirements into system-ready specifications.
• Proven governance experience in transformation programmes with risk analysis.

Responsibilities

• Lead complex, multi-country stakeholder discussions shaping programme scope, cost and timelines.
• Ensure delivery of harmonised crew systems with pilot and operations alignment.
• Translate industrial agreements into system rules, pay elements and roster logic.
• Identify, assess and mitigate risks to programme outcomes with scenario analysis.
• Establish governance for changes and controlled exceptions across AOCs.
• Maintain senior stakeholder relationships and communicate strategy and decisions clearly.

Skills

Airline crew operations

Rostering

Stakeholder management

Governance

Business English

German language

Tools

Crew systems

Job description

TUI is seeking a Senior Crew Management Systems Delivery Manager for the ACE programme. You will lead cross-country discussions across Flight Operations, CCIS and Ground, ensuring alignment with HR and local needs while maintaining programme integrity.

You will translate industrial requirements into practical crew-system rules and governance, balancing local exceptions with standardisation. International travel is expected, with a hybrid work model and two onsite days weekly.