Inflight Operations Specialist

TUI group; Nederland; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus schemes

Generous travel benefits

Health & wellbeing support

Job summary

TUI Group is seeking an experienced Inflight Operations Delivery Specialist to join our Western Region team in the Netherlands. You will work hands-on with third-party services to ensure quality, safety, and operational excellence across inflight operations, supporting day-to-day activities and short-notice requests.

You will monitor KPIs, contribute to cost efficiencies, and help implement service changes to keep our offerings fresh for 20 million customers worldwide.

Qualifications

• Proven experience in supply chain coordination and aviation operations.
• Experience coordinating complex operations with service partners.
• Data-driven mindset and willingness to innovate operational processes.
• Team player with ability to work with colleagues and external stakeholders.

Responsibilities

• Coordinate inflight operations with third-party services to ensure quality, safety and operational excellence.
• Monitor KPIs and customer satisfaction targets; contribute to cost efficiencies.
• Support day-to-day inflight operations and handle short-notice requirements.
• Assist in implementing service, product, and seasonal changes to keep offerings aligned with customer needs.
• Travel occasionally to test onboard catering, visit other TUI offices or suppliers.
• Review SLAs and follow up on corrective actions with colleagues when needed.

Skills

Supply chain coordination

Aviation operations

Catering management

Education

Bachelor’s degree in aviation, international business communication or logistics

Job description

Join TUI Group, the world's leading integrated tourism business, as we transform how we deliver exceptional inflight experiences across our airline network. We're building a single, streamlined supply chain service for all TUI Group Airlines, and we need passionate operations experts to help us get there. As part of our Western Region team, you'll be at the heart of optimising inflight service operations across the Netherlands, Belgium and key TUI destinations. This is your chance to work with a pan-European team, drive operational excellence, and make a real impact on the experience of 20 million customers worldwide. If you thrive in dynamic environments and love solving complex operational challenges, we'd love to hear from you.

This position is offered on an initial 12-month fixed-term contract and will require a successful background security check. This position is offered on a hybrid working model with 2-3 days per week in the office, plus airport visits as needed.

The role will be published until 25th November 2026.

ABOUT OUR OFFER

• Personal benefits:Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
• Flexible working:Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape:Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network:We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community:Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• As a member of our team of Inflight Operations Delivery Specialists, you'll work hands-on with our third-party contracted services to help ensure we're delivering quality, safety, and operational excellence across the board.
• You’ll contribute to operational cost efficiencies and help the team achieve our KPI and customer satisfaction targets.
• You'll support local inflight operations on a day-to-day basis, helping ensure effective delivery of goods and handling those short-notice requirements that keep our operations running smoothly.
• You'll help implement service, product, and seasonal changes, keeping our offering fresh and aligned with what our customers want.
• Occasional travel will be part of your role, sometimes at short-notice, to test onboard catering processes, visit other TUI office locations, support ad-hoc flights or visit overseas suppliers.
• Conducting monitoring activities is essential - you'll visit aircraft and service suppliers, review SLAs, and follow up on corrective actions together with your colleagues when needed.

ABOUT YOU

• Proven experiencein supply chain coordination, aviation operations, or catering and product management is what we're looking for.
• Experience coordinating complex operations is important - you'll maintain effective monitoring procedures, anticipate problems, and work with service partners to resolve issues before they impact performance.
• You embrace new technologies, think in a data-driven way, and actively seek opportunities to improve and innovate operational processes.
• You're a team player who enjoys working hands-on alongside colleagues and external stakeholders. Previous people-management experience is not required.
• A bachelor's degree is required, preferably in aviation, international business communication or logistics.
• You'll form part of our on-call team, so 24/7 availability on a 3-4 week cycle is necessary.
• Holding a category B driving licence is essential for this role.
• Composure under pressure defines your approach - you respond efficiently to complex challenges or crises.
• Cultural sensitivity matters here, especially if you've worked as part of a pan-European team and with worldwide service suppliers.
• You're fluent in English and Dutch, with French being a valuable addition. Additional language skills and cultural awareness are always welcome.

#LI-CP1 #LI-Hybrid

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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