Inflight Operations Specialist

TUI; Rijswijk; Hybrid; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Discretionary bonus schemes

Travel benefits

Health & wellbeing support

Learning Hub access

Job summary

TUI Group is seeking an Inflight Operations Delivery Specialist to optimise operations across the Netherlands, Belgium, and beyond. You will work hands-on with third-party services to maintain quality, safety and efficiency in inflight operations.

The role requires 24/7 on-call readiness on a rotating cycle, a driving licence, and fluency in English and Dutch, with French considered an asset. A 12-month fixed-term contract with hybrid work is offered.

Qualifications

• Bachelor's degree required in aviation, international business communication or logistics.
• Fluent English and Dutch; French is a plus.
• Experience in supply chain coordination, aviation operations, or catering/product management.

Responsibilities

• Coordinate with third-party service providers to ensure quality, safety, and operational excellence.
• Monitor SLAs, visit aircraft and suppliers, and address corrective actions with colleagues.
• Support day-to-day inflight operations, including handling last-minute requests and ad-hoc flights.
• Travel as needed to test onboard catering processes and visit other TUI locations.

Skills

Fluent English

Fluent Dutch

French helpful

Team player

Data-driven

Driving licence (Category B)

Education

Bachelor's degree in aviation, international business communication or logistics

Job description

Join TUI Group, the world's leading integrated tourism business, as we transform how we deliver exceptional inflight experiences across our airline network. We're building a single, streamlined supply chain service for all TUI Group Airlines, and we need passionate operations experts to help us get there. As part of our Western Region team, you'll be at the heart of optimising inflight service operations across the Netherlands, Belgium and key TUI destinations. This is your chance to work with a pan-European team, drive operational excellence, and make a real impact on the experience of 20 million customers worldwide. If you thrive in dynamic environments and love solving complex operational challenges, we'd love to hear from you.

This position is offered on an initial 12-month fixed-term contract and will require a successful background security check. This position is offered on a hybrid working model with 2-3 days per week in the office, plus airport visits as needed.

The role will be published until 25th November 2026.

About Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About The Job

• As a member of our team of Inflight Operations Delivery Specialists, you'll work hands-on with our third-party contracted services to help ensure we're delivering quality, safety, and operational excellence across the board.
• You'll contribute to operational cost efficiencies and help the team achieve our KPI and customer satisfaction targets.
• You'll support local inflight operations on a day-to-day basis, helping ensure effective delivery of goods and handling those short-notice requirements that keep our operations running smoothly.
• You'll help implement service, product, and seasonal changes, keeping our offering fresh and aligned with what our customers want.
• Occasional travel will be part of your role, sometimes at short notice, to test onboard catering processes, visit other TUI office locations, support ad-hoc flights or visit overseas suppliers.
• Conducting monitoring activities is essential - you'll visit aircraft and service suppliers, review SLAs, and follow up on corrective actions together with your colleagues when needed.

About You

• Proven experience in supply chain coordination, aviation operations, or catering and product management is what we're looking for.
• Experience coordinating complex operations is important - you'll maintain effective monitoring procedures, anticipate problems, and work with service partners to resolve issues before they impact performance.
• You embrace new technologies, think in a data-driven way, and actively seek opportunities to improve and innovate operational processes.
• You're a team player who enjoys working hands-on alongside colleagues and external stakeholders. Previous people-management experience is not required.
• A bachelor's degree is required, preferably in aviation, international business communication or logistics.
• You'll form part of our on-call team, so 24/7 availability on a 3-4 week cycle is necessary.
• Holding a category B driving licence is essential for this role.
• Composure under pressure defines your approach- you respond efficiently to complex challenges or crises.
• Cultural sensitivity matters here, especially if you've worked as part of a pan-European team and with worldwide service suppliers.
• You're fluent in English and Dutch, with French being a valuable addition. Additional language skills and cultural awareness are always welcome.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.