Inflight Operations Delivery Specialist - Hybrid Europe

TUI Group

Rijswijk

Hybrid

EUR 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Travel benefits

Health & wellbeing support

Learning Hub access

Bonus schemes

Diversity & inclusion

Job summary

TUI Group is seeking an Inflight Operations Delivery Specialist to support our third-party partners and ensure quality, safety, and efficiency across our inflight services in the Netherlands and beyond.

You'll monitor SLAs, drive cost efficiencies, and adapt services for changes in product and seasonality, with occasional travel to test catering and visit other offices. The role requires 24/7 availability on a 3–4 week cycle and a category B driving licence.

Qualifications

Bachelor's degree in aviation, international business, or logistics.
Fluency in English and Dutch; French is a plus.
24/7 availability on a 3-4 week cycle; on-call responsibilities.
Category B driving licence is required.

Responsibilities

Coordinate with third-party services to ensure safety, quality, and operational excellence across inflight operations.
Contribute to cost efficiencies and achieve KPI and customer satisfaction targets.
Support local inflight operations daily and handle short-notice requirements.
Implement service, product, and seasonal changes to keep offerings aligned with customer needs.
Occasional travel to test onboard catering, visit other TUI offices, or meet suppliers.
Monitor SLAs, visit aircraft/service providers, and follow up on corrective actions.