Inflight Operations Delivery Specialist – Hybrid Europe

TUI group; Nederland; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus schemes

Generous travel benefits

Health & wellbeing support

Job summary

TUI Group is seeking an experienced Inflight Operations Delivery Specialist to join our Western Region team in the Netherlands. You will work hands-on with third-party services to ensure quality, safety, and operational excellence across inflight operations, supporting day-to-day activities and short-notice requests.

You will monitor KPIs, contribute to cost efficiencies, and help implement service changes to keep our offerings fresh for 20 million customers worldwide.

Qualifications

• Proven experience in supply chain coordination and aviation operations.
• Experience coordinating complex operations with service partners.
• Data-driven mindset and willingness to innovate operational processes.
• Team player with ability to work with colleagues and external stakeholders.

Responsibilities

• Coordinate inflight operations with third-party services to ensure quality, safety and operational excellence.
• Monitor KPIs and customer satisfaction targets; contribute to cost efficiencies.
• Support day-to-day inflight operations and handle short-notice requirements.
• Assist in implementing service, product, and seasonal changes to keep offerings aligned with customer needs.
• Travel occasionally to test onboard catering, visit other TUI offices or suppliers.
• Review SLAs and follow up on corrective actions with colleagues when needed.

Skills

Supply chain coordination

Aviation operations

Catering management

Education

Bachelor’s degree in aviation, international business communication or logistics

Job description

TUI Group is seeking an experienced Inflight Operations Delivery Specialist to join our Western Region team in the Netherlands. You will work hands-on with third-party services to ensure quality, safety, and operational excellence across inflight operations, supporting day-to-day activities and short-notice requests.

You will monitor KPIs, contribute to cost efficiencies, and help implement service changes to keep our offerings fresh for 20 million customers worldwide.