Account Support

Olenex Holdings B.V.; Rotterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

13th month salary

30 days of leave per year

Pension fully paid by Olenex

Work from home 1 day per week

Home office allowance

Discount on health insurance and gym

Job summary

Olenex Holdings B.V. in Rotterdam seeks an Account Support specialist to manage customer contracts, administration, and data across sales and internal teams. You will coordinate documents, generate reports, and support commercial decision-making with timely analyses.

The role involves maintaining contract records, assisting Account Managers, and driving process improvements in a dynamic oils & fats environment. English fluency required; Dutch/German a plus.

Qualifications

• Bachelor’s degree in Business Administration, Commercial Economics, International Business, Business Communication or equivalent experience.
• Min. 3 years in a comparable Administrative, Commercial or Account Support role.
• Basic commercial understanding and affinity with sales and customer account management.
• Interest in vegetable oils & fats industry.
• Strong English; Dutch or German a plus; excellent written and verbal communication.
• Solid Excel skills and experience with ERP systems (preferably SAP).

Responsibilities

• Manage and maintain customer contracts, including creation, amendments, and washouts in internal systems.
• Ensure accurate administration of commercial agreements and pricing information.
• Prepare and distribute contract balance reports, market reports, and analyses.
• Support Account Managers with reporting, customer administration, and commercial data management.
• Monitor and update market and pricing data to support decisions.
• Act as a link between Sales and internal departments to ensure service quality.
• Coordinate and maintain document management processes and systems.
• Identify opportunities for process improvements and optimize ways of working.
• Provide ad hoc reporting, analysis, and administrative support to the commercial team.
• Assist in executing customer agreements and support sales volume growth and customer satisfaction.

Skills

Team player

Excellent communication

English fluent

Solution-oriented mindset

Education

Bachelor’s degree in Business Administration or equivalent experience

Tools

Microsoft Excel

SAP ERP

Job description

At Olenex, we supply a broad portfolio of high-quality edible oils and fats to customers worldwide. With thirteen strategically located refineries across Europe, we produce a wide range of liquid and tropical oils. Our team of specialists works closely with both food and non-food producers to deliver tailor-made ingredients that meet specific needs.

Beyond production, we are active in trading and sourcing raw materials to strengthen our offering in the oil and fats industry. Sustainability and fair trade are at the heart of what we do. Through our #SharedResponsibility initiative, we build integral partnerships and work toward a 100% sustainable supply chain.

We also believe in investing in our people. At Olenex, you’ll find opportunities for career development, training, and contribution within a dynamic and challenging environment where your impact truly matters.

We are currently looking for an detail-oriented & experienced

Account Support

to join our team at the Central Post office in the heart of Rotterdam.

As part of our Account Support team, you support the commercial team by managing customer accounts, contracts, and essential business data. You ensure accurate administration, coordinate documentation, provide reporting and insights. You act as a key link between Sales and internal stakeholders. Your proactive mindset and attention to detail help drive operational excellence and business success.

Outlook of your responsibilities:

• Manage and maintain customer contracts, including contract creation, amendments, and washouts in internal systems.

• Ensure accurate and timely administration of commercial agreements and pricing information.

• Prepare, generate, and distribute contract balance reports, market reports, and other customer-related analyses.

• Support Account Managers with reporting, customer account administration, and commercial data management.

• Monitor and update market and pricing data to support commercial decision-making.

• Act as a key link between Sales and internal departments to ensure excellent customer service and sales support.

• Coordinate and maintain the company's document management processes and systems.

• Identify opportunities for process improvements and contribute to optimizing ways of working.

• Provide ad hoc reporting, analysis, and administrative support to the commercial team as required.

• Help ensure the successful execution of customer agreements while supporting sales volume growth and customer satisfaction.

Who are you?

• You hold a Bachelor’s degree in Business Administration, Commercial Economics, International Business, Business Communication or a related field; or you have an equivalent experience

• Min. 3 years of working in a comparable role (Administrative, Commercial or Account Support) within a dynamic environment

• Basic commercial understanding and affinity with sales and customer account management, ideally within F&B industry

• Strong interest in vegetable oils & fats industry

• Strong knowledge of Microsoft Office (Excel) & experience in using ERP systems (preferably SAP)

• Fluent in English; Dutch, German and/or any other European language is a plus

• Excellent communication skills, both written and verbal

• Team player who is trustworthy, proactive and capable of building strong relationships with internal and external stakeholders

• Solution-oriented mindset, with ability to manage multiple priorities and identify process improvements.

What we offer you:

• Enthusiastic colleagues from all over the world

• A competitive salary and multiple development options

• 13th month salary

• 30 days of leave per year

• Pension scheme fully paid by Olenex

• The possibility to work 1 day from home

• Working from home allowance

• We offer discount on health insurance and fitness