Account Manager (NL) - German Speaking

Qargo TMS; Utrecht; Remote; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Home office base

Growth opportunities

Job summary

Qargo TMS is seeking an Account Manager to manage our Netherlands client base post-implementation, building strong relationships and guiding customers toward success while collaborating with internal teams to ensure a seamless experience. This remote role in the Netherlands includes weekly travel to clients.

Fluency in Dutch, English, and German is required; prior transport/logistics and SaaS experience with APIs is a plus.

Qualifications

• 3–4 years of experience in account management or customer success.
• Experience in the transportation industry; container transport knowledge is a plus.
• SaaS experience; familiarity with APIs and integrations.
• Comfortable with upselling and achieving commercial objectives.
• Fluent in Dutch, English, and German, both spoken and written.

Responsibilities

• Manage post-implementation client relationships and ensure satisfaction.
• Schedule quarterly business reviews and track client needs.
• Monitor client usage and identify opportunities for value, expansion, or optimization.
• Collaborate with support, onboarding, and product teams for seamless experiences.
• Provide training and guidance to maximize platform benefits.
• Capture and relay product feature requests and update clients on progress.

Skills

Account management

Customer success

German language proficiency

Dutch language proficiency

English language proficiency

SaaS experience

Industry knowledge (transport)

Presentation / demos

Relationship building

Communication skills

Proactive problem solving

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for an Account Manager to join our team and manage our existing client base in the Netherlands while ensuring continuous satisfaction and success!

About the Role

You’ll be the go‑to partner for our customers after implementation, helping them unlock the full potential of Qargo. You’ll build strong relationships, guide customers towards success, and work closely with colleagues across the business to ensure a seamless experience, high satisfaction, and valuable customer feedback that shapes the future of our platform.

This is a remote role based in the Netherlands, with regular (weekly) travel to customers across the country. For this role we are looking for people with proficiency in German, so the role is ideal for people located on the (North-)East side of The Netherlands - Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn.

Key Responsibilities

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.
• Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
• Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
• Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
• Provide training and guidance to clients to help them maximise the benefits of our platform.
• Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

Skills & Experience

• 3–4 years of experience in account management, customer success, or another client-facing role.
• Experience in the transportation industry; knowledge of container transport is a strong plus.
• Tech‑savvy, comfortable working with SaaS products and familiar with APIs and integrations
• Comfortable with upselling and commercial objectives. You think long‑term, but also have a natural commercial drive and enjoy giving presentations or demos.
• Strong interpersonal and communication skills, with the ability to build and maintain long‑term relationships.
• Excellent problem‑solving skills and a proactive, customer‑centric mindset.
• Confident working both independently and collaboratively, managing multiple priorities with ease.
• Fluent in Dutch, English, and German, both spoken and written.
• Comfortable visiting clients regularly. Ideally, you’re based in the (North-) East region of The Netherlands (Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn).

What We Offer

• A competitive salary package and benefits.
• Growth opportunities in a fast‑scaling tech company.
• Flexible working hours and the freedom to use your home office as your base.
• Being a part of a driven and inclusive team that is transforming the logistics industry.