Account Manager (NL) - German Speaking Customer Success · The Netherlands ·

Qargo TMS; Netherlands; Remote; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Flexible working hours

Home office as base

Inclusive team

Job summary

Qargo is seeking an Account Manager to manage our existing client base in the Netherlands. This is a remote role based in the Netherlands with regular weekly travel across the country.

The ideal candidate will be fluent in Dutch, English, and German, and bring 3–4 years of account management or customer success experience within the transport sector. You will upsell, build strong relationships, and guide customers to success.

Qualifications

• 3–4 years of experience in account management or customer success.
• Experience in the transportation industry and knowledge of container transport is a strong plus.
• Tech-savvy with SaaS products, familiar with APIs and integrations.
• Comfortable with upselling and achieving commercial objectives.
• Fluent in Dutch, English and German, both spoken and written.
• Willing to visit clients regularly; based in the (North-) East region of The Netherlands.

Responsibilities

• Manage post-implementation relationships to ensure client satisfaction and success.
• Act as key account manager: schedule quarterly business reviews and follow up on requests.
• Monitor client usage and identify opportunities for value, expansion, or optimisation.
• Collaborate with internal teams (support, onboarding, product) to ensure smooth experiences.
• Provide training and guidance to clients to maximise platform benefits.
• Capture and share product feature requests and keep customers updated on progress.

Skills

Account management

Customer success

Interpersonal skills

Dutch language

English language

German language

Communication

SaaS proficiency

APIs knowledge

Tools

APIs

CRM systems

Integrations

SaaS platforms

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for an Account Manager to join our team and manage our existing client base in the Netherlands while ensuring continuous satisfaction and success!

About the Role

You’ll be the go-to partner for our customers after implementation, helping them unlock the full potential of Qargo. You’ll build strong relationships, guide customers towards success, and work closely with colleagues across the business to ensure a seamless experience, high satisfaction, and valuable customer feedback that shapes the future of our platform.

This is a remote role based in the Netherlands, with regular (weekly) travel to customers across the country. For this role we are looking for people with proficiency in German, so the role is ideal for people located on the (North-)East side of The Netherlands - Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn.

Key Responsibilities

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.

• Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.

• Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.

• Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.

• Provide training and guidance to clients to help them maximise the benefits of our platform.

• Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

Skills & Experience

• 3–4 years of experience in account management, customer success, or another client-facing role.

• Experience in the transportation industry; knowledge of container transport is a strong plus.

• Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations

• Comfortable with upselling and commercial objectives. You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.

• Excellent problem-solving skills and a proactive, customer-centric mindset.

• Confident working both independently and collaboratively, managing multiple priorities with ease.

• Fluent in Dutch, English, and German, both spoken and written.

• Comfortable visiting clients regularly. Ideally, you’re based in the (North-) East region of The Netherlands (Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn).

What We Offer

• A competitive salary package and benefits.

• Growth opportunities in a fast-scaling tech company.

• Flexible working hours and the freedom to use your home office as your base.

• Being a part of a driven and inclusive team that is transforming the logistics industry.