Account Manager (Buyer Success) - Spanish or Dutch Speaking

Jibe Ventures; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Qogita is seeking an Account Manager to own and grow a portfolio of ~100 B2B buyers, driving engagement, retention, and growth on the platform. You will onboard new buyers, articulate Qogita's value, and guide them to early success.

You will build strong buyer relationships, deliver proactive commercial insights, and execute targeted outreach to increase monthly spend while collaborating with Supply, Operations, and Product teams to resolve issues and feed intelligence back into the business.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar role.
• Fluent in English and Spanish or Dutch.
• Clear, confident communicator able to align buyers and internal stakeholders.
• Comfortable working independently while collaborating cross-functionally.
• Honest, accountable, and solutions-focused.
• Strong customer intuition and commercial acumen.

Responsibilities

• Portfolio ownership: Own and grow a portfolio of ~100 B2B buyers, driving engagement, satisfaction, and retention across the full account lifecycle
• Onboarding: Manage the onboarding of new buyers, communicating Qogita's value proposition clearly and guiding them to first meaningful success on the platform
• Relationship development: Build and maintain strong buyer relationships, delivering proactive commercial insights and support to increase monthly spend
• Outreach and activation: Execute segmented outreach using automation, playbooks, and data-driven triggers to improve activation and drive operational efficiency
• Performance tracking: Define and track KPIs to measure portfolio health, iterate on what's working, and surface insights to the wider team
• Cross-functional collaboration: Work closely with Supply, Operations, and Product teams to resolve buyer issues and feed commercial intelligence back into the business

Skills

Fluent English

Fluent Spanish or Dutch

Excellent communication

Independent worker

Customer intuition

Commercial acumen

Problem solving

Job description

The Buyer Success team owns the full post-acquisition relationship with Qogita's B2B buyers - driving engagement, retention, and growth across an active buyer portfolio.
As an Account Manager, your mission is to grow and retain a portfolio of ~100 B2B buyers, turning strong relationships and commercial insight into measurable increases in monthly spend and long-term platform loyalty.

• Portfolio ownership: Own and grow a portfolio of ~100 B2B buyers, driving engagement, satisfaction, and retention across the full account lifecycle
• Onboarding: Manage the onboarding of new buyers, communicating Qogita's value proposition clearly and guiding them to first meaningful success on the platform
• Relationship development: Build and maintain strong buyer relationships, delivering proactive commercial insights and support to increase monthly spend
• Outreach and activation: Execute segmented outreach using automation, playbooks, and data-driven triggers to improve activation and drive operational efficiency
• Performance tracking: Define and track KPIs to measure portfolio health, iterate on what's working, and surface insights to the wider team
• Cross-functional collaboration: Work closely with Supply, Operations, and Product teams to resolve buyer issues and feed commercial intelligence back into the business

• 3+ years of experience in Customer Success, Account Management, or a similar role - ideally within high-growth B2B tech, e-commerce, or marketplace businesses
• Fluent in English and Spanish or Dutch
• Clear, confident communicator in both written and verbal interactions - able to align buyers and internal stakeholders on a single outcome
• Comfortable working independently while collaborating closely across cross-functional teams
• Honest, accountable, and solutions-focused - you own your results and your learning moments
• Strong customer intuition and commercial acumen - you identify needs and connect them to value without waiting to be asked