Account Manager (Buyer Success)

Qogita EU BV, Qogita UK Ltd; Amsterdam; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Pension contributions

Annual learning & development budget

Office-led culture with hybrid flex

Dog-friendly offices

Home-office setup package

Office socials and annual company-wide

26 days annual leave + 4 personal days

Equity package

Job summary

Qogita is seeking an Account Manager to grown and retain a portfolio of ~100 B2B buyers. You will drive engagement, retention, and growth while guiding buyers to first meaningful success on the platform.

You will own onboarding, build strong buyer relationships, and deliver commercial insights to increase monthly spend. The role blends independent work with cross-functional collaboration in a hybrid environment.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar roles.
• Fluent in English and Spanish or Dutch; strong written and verbal communication.

Responsibilities

• Own and grow a portfolio of ~100 B2B buyers, driving engagement, satisfaction, and retention.
• Manage onboarding of new buyers and guide them to first meaningful success on the platform.
• Build and maintain buyer relationships, delivering proactive commercial insights to increase monthly spend.
• Execute segmented outreach using automation and data-driven triggers to improve activation.
• Define and track KPIs to measure portfolio health and surface insights to the team.
• Collaborate with Supply, Operations, and Product to resolve buyer issues and feed commercial intelligence.

Skills

Customer Success

Account Management

Communication

Cross-functional collaboration

Analytical thinking

Job description

The Buyer Success team owns the full post-acquisition relationship with Qogita's B2B buyers - driving engagement, retention, and growth across an active buyer portfolio.

As an Account Manager, your mission is to grow and retain a portfolio of ~100 B2B buyers, turning strong relationships and commercial insight into measurable increases in monthly spend and long-term platform loyalty.

What you'll do

• Portfolio ownership: Own and grow a portfolio of ~100 B2B buyers, driving engagement, satisfaction, and retention across the full account lifecycle
• Onboarding: Manage the onboarding of new buyers, communicating Qogita's value proposition clearly and guiding them to first meaningful success on the platform
• Relationship development: Build and maintain strong buyer relationships, delivering proactive commercial insights and support to increase monthly spend
• Outreach and activation: Execute segmented outreach using automation, playbooks, and data-driven triggers to improve activation and drive operational efficiency
• Performance tracking: Define and track KPIs to measure portfolio health, iterate on what's working, and surface insights to the wider team
• Cross-functional collaboration: Work closely with Supply, Operations, and Product teams to resolve buyer issues and feed commercial intelligence back into the business

What you'll bring

• 3+ years of experience in Customer Success, Account Management, or a similar role - ideally within high-growth B2B tech, e-commerce, or marketplace businesses
• Fluent in English and Spanish or Dutch
• Clear, confident communicator in both written and verbal interactions - able to align buyers and internal stakeholders on a single outcome
• Comfortable working independently while collaborating closely across cross-functional teams
• Honest, accountable, and solutions-focused - you own your results and your learning moments
• Strong customer intuition and commercial acumen - you identify needs and connect them to value without waiting to be asked
• Base salary: €45,000 – €55,000 (depending on experience) + commission plan designed to reward strong results
• 26 days of annual leave + 4 personal days
• Attractive equity package
• Pension contributions
• Annual learning & development budget
• Office-led culture with hybrid flexibility
• Dog-friendly offices
• Home-office setup package
• Office socials and annual company-wide offsite

• Base salary: €45,000 – €55,000 (depending on experience) + commission plan designed to reward strong results
• 26 days of annual leave + 4 personal days
• Attractive equity package
• Pension contributions
• Annual learning & development budget
• Office-led culture with hybrid flexibility
• Dog-friendly offices
• Home-office setup package
• Office socials and annual company-wide offsite

About Qogita

Qogita Ko-gi-ta is on a mission to make global trade radically efficient by building the operating system for modern wholesale.

Wholesale is a €50 trillion market still largely run through phone calls, catalogues and trade shows. Behind every product sits a fragmented chain of sourcing, trading and logistics that makes wholesale slower, more complex and expensive than it should be.

Qogita is changing this by connecting the global market into a single order book, building the rails to move products across borders efficiently, and providing the intelligence to help businesses know what to stock, what it’s worth and where it should go.

We operate across health and beauty in 30+ European markets, with ambitions to reach every category, everywhere. Backed by Accel, Bessemer, Dawn and LocalGlobe, we’re one of Europe’s fastest-growing B2B companies.

We’re an ambitious, pragmatic and highly collaborative team, united by a desire to reshape one of the world’s biggest markets.

We’re one of the fastest-growing B2B companies globally, backed by top investors behind companies like Facebook, Etsy, and Shopify.

Our tight-knit, highly motivated team thrives on curiosity and impact. Everyone contributes hands‑on, takes initiative, and drives results. We value a strong work ethic, smart prioritization, and a relentless focus on excellence.