Account Manager

Spatial Eye; Culemborg; Hybrid; EUR 45,000 - 75,000; Full time

Job summary

Spatial Eye is seeking an Account Manager to own customer relationships in the Netherlands and Belgium. You will oversee ongoing projects, monitor satisfaction, and identify opportunities to expand our software and services.

You will visit customers, present offerings, translate needs into requirements, and coordinate with pre-sales and engineering to ensure delivery. Strong communication and a consultative mindset are essential.

Qualifications

• Experience in managing B2B customer relationships.
• Ability to translate customer needs into concrete actions.

Responsibilities

• Manage relationships with customers in the Netherlands and Belgium.
• Oversee how ongoing projects and new assignments impact customer satisfaction.
• Translate customer needs into requirements for Statements of Work.

Skills

Account management

Job description

Ready to take ownership, build lasting partnerships, and make a real difference? Become our new Account Manager!

We provide software solutions to utility network operators. Our products are developed in the Netherlands and sold worldwide. In the Netherlands, we are often closely involved in the implementation of our software. Our customers, many of whom are among the leaders in the energy market, rely on us to support their role in the energy transition.

Our software is designed for data with a spatial component. Numerous applications have been built on our core platform to address specific business needs, with the KLIC application being one of the most well-known examples. The development of our software takes place in close collaboration with our customers. We are not a provider of custom software solutions, but Spatial Eye software is highly configurable, and our SDK often enables customers to meet specialized requirements.

We sell our software and services directly in the Netherlands and Belgium, while international sales are primarily conducted through partners. To ensure our products and services effectively address concrete business challenges, our sales approach is content-driven. This requires a solid understanding of our products, the market, and our customers’ needs.

As an Account Manager, you will be responsible for managing relationships with our customers in the Netherlands and Belgium. You will oversee how ongoing projects and new assignments impact overall customer satisfaction. You understand your customers, stay informed about their developments, and recognize how our solutions create value. You will identify and gather needs from existing customers in the energy and telecommunications sectors. Solutions implemented for our Dutch customers often serve as examples for our global customer base, where significant growth opportunities exist.

Your communication will often take place online, but you will also conduct customer visits. You will maintain active and regular contact with customers and present both our current and future offerings. You can communicate effectively with customers in both formal and informal settings.

You will know which products your customers currently use and assess whether these products continue to meet their needs. You will identify when renewals or changes are required and proactively advise customers on which Spatial Eye products can help solve their challenges and business problems.

You will translate customer needs into requirements that form the basis for Statements of Work. Where necessary, you will discuss commercial proposals with the Services, Solutions (Czech Republic), and Engineering departments. For technical refinements, you will receive support from pre-sales colleagues and architects.

You will sell not only our software products but also our professional services, creating an effective balance between customer resources, external service providers, and Spatial Eye consultants.

Collaboration is an essential part of your daily work. You will work closely with colleagues in the commercial team and with Engineering, Services, Solutions, and project managers. Together, you will ensure that everything sold and promised is delivered according to customer agreements. When customers have questions, you will ensure they receive answers from the right person. Internally, you are the key point of contact regarding customer satisfaction.

You will continuously focus on ensuring that our customers’ solutions operate optimally and that customer satisfaction remains high while working closely with colleagues.