Account Executive

C.H. Robinson; Rotterdam; On-site; EUR 35,000 - 60,000; Full time

Benefits offered by this job

Well-being program

ESPP

Unlimited access to learning platforms

Job summary

C.H. Robinson is seeking an Account Executive to join our customer team in Rotterdam.

This role focuses on supporting a portfolio of medium to large, complex customers with an emphasis on customer service, retention and high-quality execution. You'll partner with the Key Account Manager and operations teams to keep customers informed and resolve issues, dedicating at least 50% of time to customer support and retention.

Qualifications

• Minimum 2 years of customer-facing experience in freight forwarding or similar roles.
• Strong understanding of freight-forwarding operations and communicating updates clearly.
• Excellent Dutch and English communication skills in verbal and written form.

Responsibilities

• Serve as primary day-to-day customer contact, delivering a positive experience through proactive communication and timely updates.
• Partner with the Key Account Manager, operations and capacity teams to ensure high-quality execution.
• Own customer follow-up and support account retention by understanding requirements and addressing service issues promptly.
• Stay informed about customers’ businesses to anticipate needs and identify improvement opportunities.
• Analyze customer data, service performance, and financials to share insights with internal stakeholders.
• Collaborate with internal teams to develop practical freight-forwarding and supply-chain solutions.

Skills

Customer service

Freight forwarding

Dutch

English

Analytical skills

MS Office

Education

Bachelor's degree

Job description

C.H. Robinson is seeking an Account Executive to join our customer team in Rotterdam. In this role, you will support a portfolio that includes medium to large, complex customers, with a strong focus on customer service, account retention and high-quality execution. At least 50% of your time will be dedicated to customer support and retention, working closely with the Key Account Manager and operational teams to keep customers informed, resolve issues and deliver on commitments. As a key customer contact, you will combine freight-forwarding knowledge with confident communication and commercial awareness. You will build strong relationships, identify opportunities to improve the customer experience and, where appropriate, support account growth through solutions aligned with customer needs. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week (after the onboarding period), this role strikes the perfect balance between teamwork and autonomy.

RESPONSIBILITIES

• Serve as a primary day-to-day customer contact, delivering a positive experience through proactive communication, timely updates and an appropriate sense of urgency.
• Partner closely with the Key Account Manager, operations and product or capacity teams to ensure high-quality execution and consistent service.
• Own customer follow-up and support account retention by understanding requirements, monitoring commitments and addressing service issues promptly.
• Stay informed about changes in customers’ businesses, industries and supply chains, using that knowledge to anticipate needs and identify improvement opportunities.
• Analyze customer-specific data, service performance, volume and financial results, and share actionable insights with internal stakeholders.
• Collaborate with internal teams to develop practical freight-forwarding and supply-chain solutions aligned with customer expectations.
• Navigate difficult conversations and manage conflict with tact, diplomacy and a solution-focused approach.
• Use effective negotiation and commercial skills when discussing pricing, service solutions or additional opportunities with customers.
• Adopt new tools and processes that improve workflow, visibility and the overall customer experience.
• Continuously develop knowledge of C.H. Robinson’s services, technology and transport modes, with particular relevance to ocean freight.

QUALIFICATIONS

• Required Minimum 2 years of customer-facing experience in freight forwarding, gained in account management, customer service, customer support, operations or a similar role.
• Strong understanding of freight-forwarding operations and the ability to translate operational information into clear customer updates.
• Fluency in Dutch and English.
• Willingness and ability to work from the Rotterdam office during onboarding and at least three days per week thereafter.
• Preferred Experience with ocean freight or supporting complex ocean-freight customers.
• Bachelor’s degree from an accredited college or university.
• Strong analytical and problem-solving skills, with the ability to make data-informed decisions.
• Strong relationship-building, negotiation and influencing skills, combined with sound business acumen.
• Ability to work effectively under deadlines, collaborate in a team and deliver independent results.
• Strong prioritization and multitasking skills, with a consistent sense of urgency.
• Excellent verbal and written communication skills across customers, operations and management levels.
• Proficiency in Microsoft Office.
• A growth mindset, customer focus and motivation to learn and develop.
• Commitment to a diverse and inclusive work environment.

WHAT WE OFFER

Real career possibilities and the opportunity to develop your talent in a fast-moving, global organization.

A positive, open environment that encourages collaboration and thinking outside the box.

The opportunity to use and develop your language skills in an international work environment.

Compensation including a monthly salary and bonus based on personal and team performance and business growth.

A benefits package including a well-being program, ESPP, and unlimited access to learning platforms.

Compensation Range €34,900.00 - €59,500.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark?

Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

WHY DO YOU BELONG AT C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.