Gateway Operations Agent

C.H. Robinson Worldwide; Aalsmeer; On-site; EUR 33,000 - 53,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Employee Assistance Program (EAP)

Employee Stock Purchase Plan (ESPP)

Job summary

C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division.

You will manage and operate the shipment life-cycle for consolidations in the Gateway department, coordinating with international teams and customers on-site five days a week. The role requires English and Dutch fluency, 3 years of Global Forwarding and air freight experience, and a strong focus on exceptional service and operational excellence.

Qualifications

• 3 years of Global Forwarding & air freight experience.
• Fluency in English and Dutch (written and verbal).
• Experience with air imports and exports.
• Excellent customer service skills and follow-up with customers and the network.
• Critical thinking, flexibility, and problem-solving to adapt to changing tasks.
• Ability to work in a fast-paced, deadline-driven office environment.

Responsibilities

• Maintain Operational Excellence across international shipping from PO issuance to delivery of cargo.
• Coordinate shipment tasks to meet customer SOPs: bookings, pre-alerts, filings, delivery, invoicing.
• Collaborate with international team members and third-party agents for efficiency and problem resolution.
• Build relationships with customers and ensure timely issue resolution and follow-up.
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Contribute to seamless forwarding operations across regions.

Skills

Global Forwarding

Air freight experience

Fluent English

Fluent Dutch

Customer service

Critical thinking

Deadline-driven

Job description

C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division. As a Global Forwarding Agent, you will be responsible for managing and operating the shipment life-cycle for your assigned consolidations in the Gateway department. As a key contact and expert, you will ensure that all requests and requirements are met and answered accurately and timely. This position involves the preparation, distribution, and maintenance of all documents for various geographical regions. You will be accountable for executing and overseeing tasks for each shipment, including daily communication, reporting, and email management. Exceptional customer service and operational excellence are central to your role. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

RESPONSIBILITIES:

• Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Facilitate Relationships: Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers
• Participate in customer business reviews
• Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs

QUALIFICATIONS

• 3 years of Global Forwarding & air freight experience
• Fluency in English and Dutch (written and verbal)
• Experience with air imports and exports
• Excellent customer service skills and follow-up to be utilized with customers and the network
• Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• Ability to work in a fast-paced and deadline-driven office environment

WHAT WE OFFER?

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Opportunities for professional growth with access to training platforms
• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Compensation Range

Compensation Range €33,200.00 - €52,700.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.