Gateway Operations Agent

C.H. Robinson Europe BV; Aalsmeer; On-site; EUR 33,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee Assistance Program (EAP)

Employee Stock Purchase Plan (ESPP)

Job summary

C.H. Robinson Europe BV is seeking a Global Forwarding Agent to join our Global Forwarding division in the Gateway department.

You will manage the shipment life-cycle for assigned consolidations, serving as a key contact and expert to ensure all requests and requirements are met accurately and timely. This role involves preparing, distributing, and maintaining documents for various regions while overseeing daily shipment tasks, including communication, reporting, and email management.

Qualifications

• Three years of Global Forwarding and air freight experience.
• Fluency in English and Dutch (written and verbal).
• Experience with air imports and exports.
• Excellent customer service and follow-up.
• Critical thinking, flexibility and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven office environment.

Responsibilities

• Manage and operate the shipment life-cycle for assigned consolidations.
• Prepare, distribute and maintain documents for multiple regions.
• Execute and oversee daily shipment tasks including communication, reporting and email management.
• Collaborate with international teams and third-party agents to ensure efficiency and service quality.
• Provide reporting and documentation support to customers and participate in customer business reviews.

Skills

Global Forwarding experience

Air freight experience

English fluency

Dutch fluency

Air imports/exports

Customer service

Critical thinking

Fast-paced environment

Job description

C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division.

As a Global Forwarding Agent, you will be responsible for managing and operating the shipment life-cycle for your assigned consolidations in the Gateway department. As a key contact and expert, you will ensure that all requests and requirements are met and answered accurately and timely. This position involves the preparation, distribution, and maintenance of all documents for various geographical regions. You will be accountable for executing and overseeing tasks for each shipment, including daily communication, reporting, and email management. Exceptional customer service and operational excellence are central to your role.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but is not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution

• Build great relationships with customers, responding timely and following up on issue resolution

• Provide reporting and documentation support to internal and external customers

• Participate in customer business reviews

• Contribute to seamless forwarding operations across various regions,gaining exposure to unique challenges and client needs

QUALIFICATIONS

• 3 years of Global Forwarding & air freight experience

• Fluency in English and Dutch (written and verbal)

• Experience with air imports and exports

• Excellent customer service skills and follow-up to be utilized with customers and the network

• Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• Ability to work in a fast-paced and deadline-driven office environment

WHAT WE OFFER?

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Opportunities for professional growth with access to training platforms

• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Compensation Range

€33,200.00 - €52,700.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.