3rd Line Support Engineer

Enzo Tech Group; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A healthcare organisation in the Netherlands seeks a 3rd Line Support Engineer to join on an initial 12-month contract. The role involves providing advanced infrastructure support and implementing Microsoft security tools across the organization. Candidates should have strong experience with Windows-based systems and networking technologies. The position allows for hybrid working, requiring 2 days onsite in Amsterdam, with potential travel across the Netherlands.

Qualifications

• Strong experience providing 3rd line infrastructure or senior technical support.
• Expertise in Microsoft Entra ID, Intune, and Microsoft Defender.
• Experience with Windows-based infrastructure environments.
• Knowledge of networking including Fortinet / Fortigate firewalls.
• Experience working across hybrid environments.

Responsibilities

• Provide 3rd line support across infrastructure and systems.
• Support servers, networking, backup systems, and security tooling.
• Assess and identify opportunities for infrastructure improvement.
• Implement Microsoft tooling including Entra ID, Intune, and Defender.
• Support infrastructure rollout and troubleshooting across locations.

Skills

3rd line infrastructure support

Microsoft ecosystem expertise

Windows-based infrastructure support

Networking technologies knowledge

Experience in hybrid environments

Tools

Microsoft Entra ID

Microsoft Intune

Microsoft Defender

Fortinet / Fortigate firewalls

Job description

Enzo Tech Group are working with a rapidly growing healthcare organisation who are embarking on a major infrastructure and IT maturity programme as the business scales nationally.

They require a 3rd Line Support Engineer / Infrastructure Engineer to join them on an initial 12-month contract.

This role will focus on stabilising and professionalising the organisation’s infrastructure environment while implementing core Microsoft security and device management tooling across the business.

Key Responsibilities

• Provide 3rd line support across infrastructure and systems, acting as the escalation point for complex technical issues
• Support servers, networking, backup systems and security tooling across the organisation
• Assess the current infrastructure environment and identify opportunities for modernisation and improvement
• Implement and configure Microsoft tooling including Entra ID, Intune, Defender and endpoint management
• Support infrastructure rollout and troubleshooting across multiple locations

Required Skills & Qualifications

• Strong experience providing 3rd line infrastructure or senior technical support
• Microsoft ecosystem expertise including Entra ID, Intune and Microsoft Defender
• Experience supporting Windows-based infrastructure environments
• Knowledge of networking technologies including Fortinet / Fortigate firewalls and enterprise Wi-Fi infrastructure
• Experience working across hybrid environments including on-premise and hosted infrastructure

Duration: Initial 12-month contract with potential extension

Hybrid working – 2 days onsite in Amsterdam

Occasional travel may be required across locations in the Netherlands