24/7 On-Call Cloud Solution Support Engineer

Brevco Services; Den Haag; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Brevco Services is seeking a Solution Support Engineer to provide technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. You will troubleshoot and resolve issues, assist with configurations, and ensure that solutions are functioning optimally across integrations and deployments.

The role requires collaboration with customers and internal teams to understand needs, provide guidance on best practices, and help solve problems

Qualifications

• Higher vocational/training with 3 years post-related experience (Mandatory).
• Experience diagnosing and resolving technical issues in software, hardware and integrations (Mandatory).
• Proficiency in debugging, log analysis, and identifying root causes (Mandatory).
• Experience with cloud platforms (AWS, Azure, Google Cloud) (Mandatory).
• Knowledge of APIs and basic integration techniques (Mandatory).
• Ability to manage or contribute to support projects and communicate with teams (Mandatory).
• Experience in a customer-facing role (Mandatory).
• ITIL foundation or advanced level training/certification (Mandatory).
• NATO AirC2 knowledge is an advantage (Nice to have).
• Software engineering exposure and design patterns knowledge (Nice to have).
• Agile methodologies exposure (Nice to have).
• Onsite installation/configuration in military environments (Nice to have).
• Experience with NATO policies/processes (Nice to have).

Responsibilities

• Provide technical assistance and support for software solutions.
• Troubleshoot and resolve technical issues; assist with configurations.
• Collaborate with customers to understand needs and guide best practices.
• Upscale complex issues with development and product teams.
• Contribute to continuous improvement of the solution.
• Provide 24/7 on-call response to Service Operations.
• Work on-site with the service team when not on 24/7 duty.

Skills

Diagnosing issues

Debugging & log analysis

Cloud platforms

APIs & integration

Customer-facing experience

ITIL certification

Team communication

Education

Higher vocational training / secondary education with post-related experience

Job description

Brevco Services is seeking a Solution Support Engineer to provide technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. You will troubleshoot and resolve issues, assist with configurations, and ensure that solutions are functioning optimally across integrations and deployments.

The role requires collaboration with customers and internal teams to understand needs, provide guidance on best practices, and help solve problems