Service Adviser jobs in Canada

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

Essential Duties and Responsibilities:

From workplace amenities to soft services, you will ensure that our facilities operate efficiently while maintaining a welcoming, service-oriented atmosphere. Your focus will be on delivering a best-in-class employee experience, ensuring that every interaction, whether with the front desk, catering, shuttle, custodial, landscaping or maintenance, reflects warmth, efficiency, and care.

User Experience & Hospitality Mindset

• Foster a hospitality-driven approach to site services, ensuring employees and visitors feel welcomed.
• Continuously enhance the workplace by integrating best practices from the hospitality industry.
• Gather and act on employee feedback to improve overall satisfaction and engagement.
  
  

Employee Services & Well-Being

• Collaborate with HR and VOB to implement workplace programs that support employee well-being.
• Lead initiatives that enhance workplace convenience and on-site wellness programs.
• Drive continuous improvement in workplace services, aligning them with employees’ evolving needs.
  
  

Facilities & Site Operations

• Oversee daily operations of all site services, including transportation, cleaning, catering, landscaping, and workplace amenities.
• Ensure all facilities are maintained to a high standard, creating a comfortable and productive work environment.
• Implement comprehensive quality management program to minimize deficiencies and risk of services failure or interruption, with continuous quality improvement practices.
• Plan and execute transformation and innovation projects focused on new technology development, evaluation, and application to both existing and emerging risks.
• Implement Governance process, leveraging functional teams and active collaboration with stakeholders.
• Drive efficient planning, prioritization and change controls to optimize resources and meet deadlines.
  
  

Risk Management

• Implement risk management program that identifies major risks including occupational health and safety, fire safety and essential services and environmental.
• Develop disaster recovery and business continuity plan and ensure effective implementation.
  
  

Procurement and Vendor Management

• Review Scope of Work, incorporating feasibility, cost, risk and technical assessment, and ensure process flow in accordance with supplier engagement guidelines and commercial process.
• Review vendor performance management programs in accordance to defined CPI/KPI deliverables.
  
  

Stakeholder Management

• Evaluate service response time and analyze service request trends and suggestions. Ensure feedback from stakeholders are responded with effective action plans.
• Ensure data integrity and accuracy of all information and delivery of meaningful inputs across the functional in the development of management reports, progress updates and closure.
  
  

Leadership

• Create a high-performing, integrated team who are committed to delivering exceptional services. Lead by example and groom the team in achieving optimal performance.
• Promote open, constructive and collaborative relations with stakeholders, superiors, peers and subordinates. Build strong and successful strategic partnerships.
  
  

Qualifications

Required:

• Bachelor’s degree in Facilities Management, Hospitality, Business Administration, or a related field.
• 5+ years of experience in facilities, hospitality or workplace experience management.
  
  

Skills

• Strong leadership skills with a customer-first mindset and a passion for delivering exceptional service.
• Proven ability to analyze data, develop insights, and drive informed decision-making.
• Excellent problem-solving skills with a proactive approach to workplace enhancements.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally.
  
  

Preferred

• Resourceful and proactive, able to deliver results with minimal guidance.
• High level of discretion, professionalism, and problem-solving ability.
  
  

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Sandisk has received reports of scams where a payment is requested on Sandisk’s behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline or email compliance@sandisk.com.