Manager Operation jobs in Mexico

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

The PlayStation Studios Malaysia: QA team is a global quality assurance organization within PlayStation Studios. We strive to create a working environment where teams can excel and ensure our titles meet the highest industry standards. Structured around specialized QA disciplines, including Functional, Compliance, Localization, and Automation, we deliver world-class testing and operational support. In close partnership with our game development, operations, and technology teams, we safeguard quality and player experience across all releases.

The Strategic Operations & Integration Manager is a cross-functional leadership role responsible for translating global strategies into regional execution plans, driving operational excellence through AI/ML-enhanced planning, and leading continuous improvement initiatives. This role will serve as a key integrator of global processes into regional operations, ensuring alignment, efficiency, and innovation across teams.

• Strategic Planning & Global Integration
  • Translate global business strategies into actionable regional plans.
  • Represent regional needs in global planning forums and ensure alignment with corporate objectives.
  • Lead regional strategic planning sessions and quarterly business reviews.
• AI/ML-Driven Process Optimization
  • Partner with engineering and analytics teams to implement AI/ML models that enhance QA workflows, resource forecasting, and operational intelligence.
  • Champion automation and predictive analytics to improve service delivery and reduce operational friction.
• Tracking, Planning & Performance Analytics
  • Develop and maintain KPI dashboards integrating AI/ML insights to monitor ROI, service levels, and operational health.
  • Lead mid-range and long-term planning cycles, leveraging data-driven forecasting and scenario modeling.
• Resource Management & Talent Development
  • Oversee regional resource planning, including headcount forecasting, coverage modeling, and workload balancing.
  • Design and deliver training programs to upskill teams in AI/ML tools, financial literacy, and operational best practices.
• Cross-Regional Collaboration & Change Management
  • Drive post-acquisition integration and harmonization of global processes across finance, IT, HR, and legal.
  • Facilitate knowledge transfer and best practice sharing across regions to ensure consistent adoption of AI/ML-enhanced processes.

• 8+ years of experience in strategic operations, business planning, or program management.
• Proven experience applying AI/ML in operational or QA environments.
• Strong financial acumen, including budgeting, forecasting, and ROI analysis.
• Experience leading cross-regional teams and integrating global processes.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Engineering, Data Science, or related field; advanced degree preferred.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.