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The Clinic Manager is responsible for commissioning, launching, and managing the day-to-day operations of Avisena’s new Specialist Clinic in Cyberjaya. This role is central to driving the brand's market entry and operational excellence, ensuring the clinic delivers high-quality, patient-centric healthcare while achieving business goals.

DUTIES & RESPONSIBILITIES :

1. Leadership and Strategic Execution

• Lead the commissioning process of the clinic, including infrastructure setup, licensing, vendor coordination, and compliance with regulatory requirements.
• Translate Avisena’s strategic goals into actionable plans for the clinic.
• Drive brand visibility and patient acquisition in Cyberjaya through community engagement and collaboration with marketing.
• Monitor clinic performance metrics (patient flow, service quality, efficiency) and take corrective actions as needed.
• Represent the clinic in meetings, public engagements, and strategic discussions.

• Maintain cooperative relationships among healthcare teams through effective communication, rapport-building, and team problem-solving.
• Negotiate contracts and manage vendor/collaborator performance.
• Work closely with PIC to ensure excellent clinical care to patients.

• Ensure a culture of excellence in patient care and service delivery.
• Resolve patient complaints professionally, ensuring satisfaction and brand reputation.
• Implement patient feedback mechanisms to improve services.
• Maintain rapport with patients, caregivers, and the community.

• Oversee implementation of clinical SOPs, infection control standards, and quality assurance processes.
• Coordinate with medical specialists and health professionals for timely services.
• Ensure equipment, facilities, and IT systems are operational and maintained.
• Liaise with the corporate office for technical upgrades and clinical governance.

• Recruit, onboard, and supervise clinic staff including front desk, nurses, and administrative personnel.
• Manage staff scheduling, training, appraisals, and conflict resolution.
• Foster a positive work culture, staff engagement, and team collaboration.
• Ensure staff adherence to policies and regulatory requirements (e.g., MOH, MMC).

• Create and implement budgets related to clinic operations, staffing, resources, and revenue.
• Ensure optimal scheduling for specialists to maximize efficiency.
• Plan and execute marketing initiatives to enhance branding and revenue.
• Participate in recruitment, providing market-driven insights.

Academic Qualification

Diploma / Degree in any related field.

Skills & Experience Required

• Minimum 5 years of relevant working experience in the healthcare field.
• Minimum 2 years in managerial or supervisory roles.
• Excellent leadership and interpersonal skills.
• Critical thinking skills.
• Proficiency in BM and English languages.

Other Requirements

• SRN registered with Malaysian Nursing Board (optional) – clinical background is an advantage.
• Ability to work independently and interact at all levels.
• Willingness to work beyond normal hours.
• Strong leadership and team collaboration skills.
• Honest, trustworthy, and able to maintain confidentiality.

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