Xiaomi Store Manager

Xiaomi Technology; Segamat; On-site; MYR 60,000 - 100,000; Full time

Job summary

Xiaomi Technology, Segamat, Johor, Malaysia, is seeking an experienced Branch Manager to lead our retail locations. You will drive store performance, oversee operations, and partner with store managers and partners to deliver exceptional customer experiences.

You will develop sales plans, coordinate with HQ and retailers, manage product displays, supervise stock replenishment, and lead a high-performing team to achieve KPIs. Strong leadership and communication are essential for success.

Qualifications

• 3-5 years' experience in retail store operations or retail management.
• Solid understanding of retail KPIs, merchandising practices, and customer engagement.
• Strong team leadership and people management skills.
• Strategic thinker with a data-driven approach to retail performance.

Responsibilities

• Oversee store operations and management across the retailer network.
• Formulate and drive the store's sales plan and strategies to meet targets.
• Coordinate with platform and headquarters to implement company initiatives.
• Supervise product turnover, stock replenishment, and VM-standard displays.
• Lead customer service efforts, resolve complaints, and ensure satisfactory experiences.
• Coordinate recruitment and training to maintain adequate staffing and service quality.
• Maintain strong communication with retailers to execute company strategies.
• Act as liaison among retail partners, corporate teams, and external platforms.

Skills

Leadership

Retail operations

Sales management

Communication

Job description

We are looking for an experienced Branch Manager to drive performance across our retail locations. This leadership role involves partnering with store managers and retail partners to enhance store operations, increase sales, and deliver an exceptional customer experience.

Store operation: Collaborate with the store manager of the retailer to complete all aspects of the store's operation and management work.

Sales management: Formulate the store's sales plan and sales strategies, and lead the retailer's team to complete the sales task indicators assigned by the company.

Operational coordination: Maintain good communication and collaboration with the platform and the headquarters, and cooperate with the implementation of various strategies of the company.

Product and display management: Supervise the turnover of products, coordinate with retailers to replenish stocks in time, and ensure that the product display meets the company's VM standards.

Customer service: Be responsible for supervising and managing the customer service of the store, handling customer complaints, and ensuring that customers receive a satisfactory service experience.

Team management: Coordinate with retailers to complete the recruitment and training of store employees, ensure sufficient human resources in the store, and maintain the work enthusiasm and service quality of employees.

Communication with retailers: Maintain good communication and collaboration with retailers to ensure the implementation of various strategies of the company.

3-5 years' experience in retail store operations or retail management.

Solid understanding of retail KPIs, merchandising practices, and customer engagement.

Strong team leadership and people management skills.

Strategic thinker with a data-driven approach to retail performance.

Excellent communication, negotiation, and relationship-building abilities.

Support customer service initiatives and resolve customer issues to maintain satisfaction.

Act as liaison between retail partners, corporate teams, and external platforms to drive cohesive execution of company strategies.

What can I earn as a Retail Store Manager