Xiaomi Store Manager

Xiaomi Technology; Kuala Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Xiaomi Technology is seeking an experienced Branch Manager in Malaysia to drive performance across our retail locations. This leadership role partners with store managers and retail partners to enhance store operations, increase sales, and deliver an exceptional customer experience.

Based at KIP Mall Kota Warisan, you will oversee operations, coordinate with retailers and headquarters, manage product displays to VM standards, and lead a high-performing team to achieve KPIs and customer

Qualifications

• 3–5 years' experience in retail store operations or retail management.
• Solid understanding of retail KPIs, merchandising practices, and customer engagement.
• Strong team leadership and people management skills.
• Strategic thinker with a data-driven approach to retail performance.
• Excellent communication, negotiation, and relationship-building abilities.

Responsibilities

• Oversee store operations and management across locations.
• Develop and execute store sales plans and strategies.
• Coordinate with retailers and headquarters on initiatives.
• Supervise product display to meet VM standards.
• Supervise customer service and handle complaints to ensure satisfaction.
• Lead recruitment and training of store staff.
• Collaborate with retailers to implement company strategies.
• Act as liaison between retailers, corporate teams, and external platforms.

Skills

Retail operations

KPIs & merchandising

Team leadership

Data-driven mindset

Communication & negotiation

Customer engagement

Job description

We are looking for an experienced Branch Manager to drive performance across our retail locations. This leadership role involves partnering with store managers and retail partners to enhance store operations, increase sales, and deliver an exceptional customer experience.

Store operation: Collaborate with the store manager of the retailer to complete all aspects of the store's operation and management work.

Sales management: Formulate the store's sales plan and sales strategies, and lead the retailer's team to complete the sales task indicators assigned by the company.

Operational coordination: Maintain good communication and collaboration with the platform and the headquarters, and cooperate with the implementation of various strategies of the company.

Product and display management: Supervise the turnover of products, coordinate with retailers to replenish stocks in time, and ensure that the product display meets the company's VM standards.

Customer service: Be responsible for supervising and managing the customer service of the store, handling customer complaints, and ensuring that customers receive a satisfactory service experience.

Team management: Coordinate with retailers to complete the recruitment and training of store employees, ensure sufficient human resources in the store, and maintain the work enthusiasm and service quality of employees.

Communication with retailers: Maintain good communication and collaboration with retailers to ensure the implementation of various strategies of the company.

3–5 years' experience in retail store operations or retail management.

Solid understanding of retail KPIs, merchandising practices, and customer engagement.

Strong team leadership and people management skills.

Strategic thinker with a data-driven approach to retail performance.

Excellent communication, negotiation, and relationship-building abilities.

Support customer service initiatives and resolve customer issues to maintain satisfaction.

Act as liaison between retail partners, corporate teams, and external platforms to drive cohesive execution of company strategies.

Work Location:

KIP Mall Kota Warisan