Retail Operations Manager

Rainbow Distribution Sdn. Bhd.; Johor; On-site; MYR 70,000 - 110,000; Full time

Job summary

Rainbow Distribution Sdn. Bhd. is seeking a Retail Manager to oversee daily operations across multiple locations, uphold customer service standards, and drive sales growth.

You will recruit and develop store staff, manage inventory, and collaborate with marketing for appealing merchandising. The role requires a proven track record in retail management, strong leadership, and excellent communication. Travel to locations is expected, with a focus on efficient budget management and strategic

Qualifications

• Bachelor’s degree in Business Administration, Sales, Retail Management, or related field.
• Proven successful experience as a retail manager.
• Strong leadership and customer management abilities.
• Customer service-oriented with knowledge of business management processes.
• Excellent communication and interpersonal skills.
• Strong organizational and planning skills.
• Proficiency in English.
• Skills in retail management software.
• Willingness to travel frequently.

Responsibilities

• Oversee daily retail operations and ensure policy compliance.
• Recruit, train, and develop staff, fostering teamwork and growth.
• Analyze sales data and drive growth across locations.
• Identify and pursue new business opportunities and partnerships.
• Lead expansion efforts including site selection and setup.
• Oversee inventory control, replenishment, and loss prevention.
• Ensure exceptional customer service and address concerns promptly.
• Collaborate on visual merchandising with the team.
• Assist in budgeting and monitor expenses against targets.
• Manage ad hoc projects and report to senior management.

Skills

Leadership

Customer service

Communication

Retail management

English proficiency

Willingness to travel

Education

Bachelor’s degree in Business Administration, Sales, Retail Management, or related field

Tools

Retail management software

Job description

Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.

Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.

Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.

Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.

Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.

Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.

Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.

Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.

Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.

Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.

Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Job requirements

Bachelor’s degree in Business Administration, Sales, Retail Management, or related field

Proven successful experience as a retail manager

Strong leadership and customer management abilities

Customer service-oriented with knowledge of business management processes

Excellent communication and interpersonal skills

Strong organizational and planills

Proficiency in English

Skills in retail management software

Willingness to travel frequently