Software Support Specialist (Web Apps & Troubleshooting)

AMAST Sdn. Bhd.; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

AMAST Sdn. Bhd. is seeking an experienced technical support specialist to handle day-to-day support for software products. You will resolve issues, guide users, and coordinate with developers. Candidates should have 2–4 years in software/IT support and strong communication with business users.

The role involves assisting customers via WhatsApp, email, and calls, troubleshooting login and data-entry problems, and supporting new system rollouts and UAT. Strong documentation habits are a plus.

Qualifikationen

• 2–4 years in software/IT technical support.
• Experience supporting web-based applications.
• Able to do basic troubleshooting: browser checks, data validation, user vs system issues.
• Strong communication with business and non-technical users.
• Good understanding of support processes (ticketing, follow-ups, prioritization).

Aufgaben

• Handle customer issues via WhatsApp, email, and calls.
• Troubleshoot and resolve: login/access issues; user errors and data entry problems; basic system configuration issues.
• Gather issue details and replicate problems when needed.
• Track and update tickets until closure; escalate technical problems to the development team with clear notes.
• Support: new system rollouts; UAT and user training sessions.
• Prepare: simple guides, FAQs, and support documents; weekly support status reports.

Kenntnisse

Technical support

Troubleshooting

User communication

Documentation

Multitasking

Customer focus

Tools

Postman

API testing

SQL queries

Jira

Freshdesk

Zendesk

Jobbeschreibung

AMAST Sdn. Bhd. is seeking an experienced technical support specialist to handle day-to-day support for software products. You will resolve issues, guide users, and coordinate with developers. Candidates should have 2–4 years in software/IT support and strong communication with business users.

The role involves assisting customers via WhatsApp, email, and calls, troubleshooting login and data-entry problems, and supporting new system rollouts and UAT. Strong documentation habits are a plus.