Customer IT Support Specialist

Randstad Malaysia; Kuala Lumpur; Remote; MYR 47,000 - 67,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Service & IT Support Executive to assist customers and internal users with software questions and basic technical issues. The role emphasizes clear communication, problem solving, and documenting support interactions from its Kuala Lumpur office.

Ideal candidates have a diploma or bachelor’s degree in IT/CS/Business, good language skills, and a customer-focused mindset. Training will be provided for product usage and system updates.

Qualifications

• Customer service experience or similar role preferred.
• Strong communication and problem-solving skills.
• Ability to explain technical information clearly to non-technical users.
• Willingness to learn new software, systems and technologies.

Responsibilities

• Respond to customer enquiries via email, phone, live chat or other channels.
• Assist customers with software questions, product usage and account access.
• Identify, investigate and resolve basic technical issues faced by customers and internal users.
• Provide basic IT support including hardware, software, network connectivity and system access issues.
• Log, track and follow up on customer enquiries and support tickets.
• Escalate complex problems to relevant teams when necessary.
• Maintain accurate records of interactions and resolutions.
• Assist with software testing, system updates and user account setup when required.

Skills

Customer service

Communication

Problem-solving

Explain technical information

Independent & collaborative work

Education

Diploma or Bachelor’s degree in IT/CS/Business

Job description

Randstad Malaysia is seeking a Customer Service & IT Support Executive to assist customers and internal users with software questions and basic technical issues. The role emphasizes clear communication, problem solving, and documenting support interactions from its Kuala Lumpur office.

Ideal candidates have a diploma or bachelor’s degree in IT/CS/Business, good language skills, and a customer-focused mindset. Training will be provided for product usage and system updates.