Warranty & Reverse Logistics Operations Leader (Hybrid)

Intel Corporation; Bayan Lepas; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Intel Corporation in Malaysia is seeking an experienced professional to lead and improve Warranty Credit returns supply chain solutions. You will collaborate with global third-party suppliers to enable scalable reverse logistics, ensure data accuracy, and deliver strategic insights to support business goals.

You will be the main contact for Warranty Credit programs, driving design, development and deployment of solutions, with emphasis on ROI, governance, and cross-functional alignment across

Qualifications

• Minimum 3 years of relevant experience in Reverse Logistics/Returns Management or Supply Chain Management.
• Strong communication skills, with the ability to tailor messages to different audiences and deliver clear, concise presentations and verbal updates.
• Proven ability to conduct in depth analysis, exercise sound judgment, and proactively evaluate existing programs.
• Able to develop solutions for a broad range of complex challenges.
• Strong interpersonal and stakeholder management skills.
• Able to work effectively in a diverse, dynamic, and cross functional environment, collaborating to identify optimal solutions and influence positive outcomes.
• Comfortable working in ambiguous situations, able to operate independently, and highly self motivated.
• Project management experience, along with experience in customs compliance or working with local customs authorities, is an added advantage.
• Hands-on experience with enterprise ERP systems, specifically SAP (R/3 or S/4HANA).

Responsibilities

• Representing the organization as the primary point of contact for cross-functional programs and projects with internal stakeholders, external partners, and third-party suppliers worldwide.
• Managing and overseeing ICs suppliers across regions, including third-party warehouses, ensuring operational excellence, contract compliance, quality control, and governance.
• Providing leadership and program management for OPEX performance indicators, global projects and activities with clear scope, timelines, risk and cost management.
• Managing complex, multi-functional supply chain activities across supplier management, transportation, and customs compliance.
• Driving ROI analysis and using insights from data to optimize supply chain performance and identify margin growth opportunities.

Skills

Reverse Logistics

Returns Management

Supply Chain Management

Stakeholder Management

Data Analysis

Project Management

Communication

Cross-functional Collaboration

Problem Solving

Tools

SAP

Job description

Intel Corporation in Malaysia is seeking an experienced professional to lead and improve Warranty Credit returns supply chain solutions. You will collaborate with global third-party suppliers to enable scalable reverse logistics, ensure data accuracy, and deliver strategic insights to support business goals.

You will be the main contact for Warranty Credit programs, driving design, development and deployment of solutions, with emphasis on ROI, governance, and cross-functional alignment across