Logistics Operations Manager

Intel Corporation; Bayan Lepas; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Intel Corporation in Malaysia is seeking an experienced professional to lead and improve Warranty Credit returns supply chain solutions. You will collaborate with global third-party suppliers to enable scalable reverse logistics, ensure data accuracy, and deliver strategic insights to support business goals.

You will be the main contact for Warranty Credit programs, driving design, development and deployment of solutions, with emphasis on ROI, governance, and cross-functional alignment across

Qualifications

• Minimum 3 years of relevant experience in Reverse Logistics/Returns Management or Supply Chain Management.
• Strong communication skills, with the ability to tailor messages to different audiences and deliver clear, concise presentations and verbal updates.
• Proven ability to conduct in depth analysis, exercise sound judgment, and proactively evaluate existing programs.
• Able to develop solutions for a broad range of complex challenges.
• Strong interpersonal and stakeholder management skills.
• Able to work effectively in a diverse, dynamic, and cross functional environment, collaborating to identify optimal solutions and influence positive outcomes.
• Comfortable working in ambiguous situations, able to operate independently, and highly self motivated.
• Project management experience, along with experience in customs compliance or working with local customs authorities, is an added advantage.
• Hands-on experience with enterprise ERP systems, specifically SAP (R/3 or S/4HANA).

Responsibilities

• Representing the organization as the primary point of contact for cross-functional programs and projects with internal stakeholders, external partners, and third-party suppliers worldwide.
• Managing and overseeing ICs suppliers across regions, including third-party warehouses, ensuring operational excellence, contract compliance, quality control, and governance.
• Providing leadership and program management for OPEX performance indicators, global projects and activities with clear scope, timelines, risk and cost management.
• Managing complex, multi-functional supply chain activities across supplier management, transportation, and customs compliance.
• Driving ROI analysis and using insights from data to optimize supply chain performance and identify margin growth opportunities.

Skills

Reverse Logistics

Returns Management

Supply Chain Management

Stakeholder Management

Data Analysis

Project Management

Communication

Cross-functional Collaboration

Problem Solving

Tools

SAP

Job description

Responsibilities

In this dynamic role, you will lead the management and continuous improvement of Intel's Warranty Credit returns supply chain solution to meet key business objectives, in close collaboration with third‑party suppliers across the globe to enable efficient and scalable reverse logistics operations. You will ensure data accuracy, enhance operational efficiency, and deliver strategic insights through analytics and strong business acumen. As the primary point of contact for Warranty Credit programs, projects, and issue resolution, you will drive the design, development, and deployment of solutions that support global business and organizational goals.

• Representing the organization as the primary point of contact for cross‑functional programs and projects, building strong collaborative relationships with internal stakeholders, external partners, and third‑party suppliers across global regions, including but not limited to GLO, Commercial, Global Trade, and local Custom Authorities to ensure alignment, seamless execution, and compliance with customs and regulatory requirements
• Managing and overseeing ICs suppliers across regions, including third‑party warehouses, ensuring operational excellence (OPEX), contract compliance, quality control, and strong governance standards
• Providing consistent leadership and program management in managing the operation OPEX performance indicators, global projects and activities while maintaining clear communication on scope, timelines, risk and cost management and recalibrating priorities and effective resource planning
• Managing complex, multi‑functional supply chain activities across supplier management, transportation, and customs compliance with deep supply chain expertise
• Driving Return on Investment (ROI) analysis and leveraging insights from complex data sets to optimize supply chain performance and identify margin growth opportunities

Qualifications

• Minimum 3 years of relevant experience in Reverse Logistics/Returns Management or Supply Chain Management.
• Strong communication skills, with the ability to tailor messages to different audiences and deliver clear, concise presentations and verbal updates.
• Proven ability to conduct in depth analysis, exercise sound judgment, and proactively evaluate existing programs.
• Able to develop solutions for a broad range of complex challenges.
• Strong interpersonal and stakeholder management skills.
• Able to work effectively in a diverse, dynamic, and cross functional environment, collaborating to identify optimal solutions and influence positive outcomes.
• Comfortable working in ambiguous situations, able to operate independently, and highly self motivated.
• Project management experience, along with experience in customs compliance or working with local customs authorities, is an added advantage.
• Hands‑on experience with enterprise ERP systems, specifically SAP (R/3 or S/4HANA).

Job Details

Job Type: Experienced Hire

Shift: Shift 1 (Malaysia)

Primary Location: Malaysia, Penang

Additional Locations:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust N/A

This role will be eligible for our hybrid work model which allows employees to split their time between working on‑site at their assigned Intel site and off‑site.