Reverse Logistics & Refurbishment Operations Specialist

Lenovo; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

Lenovo is seeking a Reverse Logistics & Refurbishment Operations Specialist to manage end-to-end reverse logistics and refurbishment across returned products, defects, and partners. The role focuses on timely return, repair, inventory control, and cost optimization while maintaining compliance and customer satisfaction across AP markets.

You will collaborate with Quality, Engineering, Logistics, Compliance, Finance, Procurement, Service Delivery teams, customers, and external partners to meet

Qualifications

• Bachelor’s degree in a related discipline.
• 5–8 years of experience in reverse logistics, service operations, repair operations, refurbishment, supply chain, or aftermarket services.
• Strong understanding of reverse logistics processes, inventory management, repair operations, and refurbishment workflows.
• Experience managing third-party logistics providers, repair vendors, or contract service partners.
• Knowledge of RCA, CAPA, quality improvement methodologies, and operational performance management.
• Strong analytical skills with experience developing KPI dashboards, operational reports, and performance insights.
• Excellent stakeholder management skills with the ability to collaborate across regional and global teams.

Responsibilities

• Manage end-to-end reverse logistics operations, including defective-part collection, return flows, reverse hub management, and refurbishment execution across AP markets.
• Monitor and drive performance of repair and refurbishment vendors against service, quality, turnaround time, repair yield, and cost KPIs.
• Control reverse inventory, aging stock, and material disposition activities to maximize recovery value and minimize excess inventory.
• Coordinate cross-border repair and refurbishment movements while ensuring compliance with applicable trade, regulatory, and operational requirements.
• Lead root cause analysis (RCA), corrective and preventive actions (CAPA), and DOA investigations to improve product quality and operational performance.
• Govern scrap disposition processes and ensure accurate tracking, reporting, and compliance with corporate policies.
• Develop and maintain operational dashboards and KPI reporting covering repair yield, turnaround time, inventory aging, recovery rates, quality performance, and cost metrics.
• Identify and implement continuous improvement initiatives that optimize operational efficiency, reduce costs, improve customer experience, and enhance reverse supply chain performance.

Skills

Reverse logistics

Refurbishment

Supply chain

KPI dashboards

Vendor management

Root cause analysis

CAPA

DOA investigations

Stakeholder management

Education

Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Engineering, Business, or related

Tools

ERP systems

Job description

Lenovo is seeking a Reverse Logistics & Refurbishment Operations Specialist to manage end-to-end reverse logistics and refurbishment across returned products, defects, and partners. The role focuses on timely return, repair, inventory control, and cost optimization while maintaining compliance and customer satisfaction across AP markets.

You will collaborate with Quality, Engineering, Logistics, Compliance, Finance, Procurement, Service Delivery teams, customers, and external partners to meet