Global Reverse Logistics & Refurbishment Specialist

Lenovo; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lenovo in Malaysia is seeking a Reverse Logistics Refurbishment Operations Specialist to manage end-to-end reverse logistics and refurbishment across returned products and repair centers. You will ensure timely return, repair, refurbishment, inventory control, and cost optimization while driving compliance and customer satisfaction across the reverse supply chain.

Working with Quality, Engineering, Logistics, Compliance, Finance, Procurement, and external partners, you will help achieve KPIs and

Qualifications

• Bachelor's degree in Supply Chain, Logistics, or related field.
• 5–8 years in reverse logistics, service operations, repair/refurbishment, or aftermarket services.
• Experience managing third-party logistics providers or repair vendors.
• Knowledge of RCA, CAPA and KPI dashboards.
• Strong analytical skills and stakeholder management.

Responsibilities

• Oversee end-to-end reverse logistics and refurbishment operations across AP markets.
• Monitor repair/refurbishment vendors for service quality, turnaround time, and cost KPIs.
• Control reverse inventory, aging stock, and disposition activities to maximize value.
• Coordinate cross-border repair movements while complying with trade and regulatory rules.
• Lead RCA, CAPA, and DOA investigations to improve quality and performance.
• Govern scrap disposition and ensure accurate reporting and policy compliance.
• Develop dashboards and KPI reporting for repair yield, turnaround time, and costs.
• Drive continuous improvement to enhance efficiency and customer experience.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Reverse logistics familiarity

Vendor management

Education

Bachelor's degree in Supply Chain/Logistics/Engineering

Tools

ERP systems

Inventory management systems

Service management systems

Job description

Lenovo in Malaysia is seeking a Reverse Logistics Refurbishment Operations Specialist to manage end-to-end reverse logistics and refurbishment across returned products and repair centers. You will ensure timely return, repair, refurbishment, inventory control, and cost optimization while driving compliance and customer satisfaction across the reverse supply chain.

Working with Quality, Engineering, Logistics, Compliance, Finance, Procurement, and external partners, you will help achieve KPIs and