RMA & Warranty Operations Specialist

M-Link System (M) Sdn Bhd; Petaling Jaya; In loco; MYR 39.000 - 58.000; Tempo pieno

Descrizione del lavoro

M

The role requires 2–4 years in RMA or after-sales services, strong English and Bahasa Malaysia, and proficiency in MS Office and ERP/inventory systems. Mandarin is a plus; collaboration with Sales and internal teams is essential.

Competenze

• Diploma or Degree in Business Administration, IT, Electronics, Logistics or a related field.
• 2–4 years of experience in RMA, warranty service, after-sales service, customer service or related role.
• Experience in IT hardware, consumer electronics or technology products is an advantage.
• Good understanding of warranty and RMA processes.
• Good communication and interpersonal skills.
• Able to communicate effectively with customers, suppliers and internal departments.
• Strong follow-up skills with good attention to detail.
• Able to manage multiple cases and meet service turnaround requirements.
• Proficient in Microsoft Office and comfortable with ERP or inventory management systems.
• Good command of English and Bahasa Malaysia; Mandarin is an added advantage.

Mansioni

• Handle and coordinate Return Merchandise Authorization (RMA) and warranty claims from customers and channel partners.
• Receive, register and verify returned products, including checking condition, serial numbers, warranty status and supporting documents.
• Assess warranty claims according to applicable warranty terms and procedures.
• Coordinate product diagnosis, repair, replacement or other resolution with relevant service team or brand principal.
• Follow up on outstanding RMA cases and ensure timely resolution.
• Maintain accurate records of all RMA and warranty cases from receipt through to closure.
• Monitor RMA turnaround time and escalate delayed or exceptional cases to the relevant manager.
• Communicate with resellers, dealers and customers regarding warranty procedures and status.
• Provide updates on warranty claim status and handle enquiries/complaints.
• Coordinate with Sales and other internal teams to resolve issues.
• Liaise with brand principals, suppliers and authorised service centres on warranty claims, repair status and replacement arrangements.
• Submit warranty claims and required documents to suppliers or principals; follow up on approvals, replacements, credits and decisions.
• Ensure compliance with each brand's warranty and RMA procedures.
• Coordinate movement and tracking of RMA units between customers, warehouse, service centres and suppliers.
• Ensure returned units are labelled, recorded and stored; monitor inventory and pending repairs.
• Update ERP/system records and prepare reports on RMA volume and status.

Conoscenze

Communication skills

Interpersonal skills

Follow-up skills

Multitasking

Customer focus

Formazione

Diploma or Degree in Business Administration, IT, Electronics, Logistics or related field

Strumenti

ERP system

Inventory management software

Microsoft Office

Descrizione del lavoro

M

The role requires 2–4 years in RMA or after-sales services, strong English and Bahasa Malaysia, and proficiency in MS Office and ERP/inventory systems. Mandarin is a plus; collaboration with Sales and internal teams is essential.