Warranty Assistant (Proton Selayang)

GOH BROTHERS MOTOR (GB) SDN. BHD.; Batu Caves; On-site; MYR 17,000 - 33,000; Full time

Job summary

GOH BROTHERS MOTOR (GB) SDN. BHD. in Batu Caves, Selangor seeks a Warranty Claims Assistant to prepare and submit vehicle warranty claims, ensuring completeness and timely submission. You will update information in the systems and monitor claim status while coordinating with service teams to resolve warranty matters.

The role requires at least SPM/Diploma in Automotive or related field with good communication and documentation skills; independence and teamwork are valued.

Qualifications

• Minimum SPM/Diploma in Automotive or related field.
• Experience in automotive warranty/after-sales is an advantage.
• Basic understanding of automotive repair and warranty procedures.
• Good communication and computer skills.
• Detail-oriented and good in documentation.
• Able to work independently and as a team.

Responsibilities

• Assist in preparing and submitting vehicle warranty claims.
• Ensure warranty claims are complete, accurate, and submitted within the required timeframe.
• Update warranty claim information in the relevant systems.
• Monitor claim status and follow up on pending, rejected, or queried claims.
• Coordinate with Service Advisors, Technicians, Service Managers, and Parts personnel regarding warranty matters.
• Maintain proper records of warranty claims, approvals, rejections, and supporting documents.
• Respond professionally to internal and customer warranty enquiries.
• Escalate complicated or disputed warranty matters to the Warranty Executive/Service Manager when required.

Job description

Assist in preparing and submitting vehicle warranty claims.

Ensure warranty claims are complete, accurate, and submitted within the required timeframe.

Update warranty claim information in the relevant systems.

Monitor claim status and follow up on pending, rejected, or queried claims.

Coordinate with Service Advisors, Technicians, Service Managers, and Parts personnel regarding warranty matters.

Maintain proper records of warranty claims, approvals, rejections, and supporting documents.

Respond professionally to internal and customer warranty enquiries.

Escalate complicated or disputed warranty matters to the Warranty Executive/Service Manager when required.

Job Requirements:

Minimum SPM/Diploma in Automotive or related field.

Experience in automotive warranty/after-sales is an advantage.

Basic understanding of automotive repair and warranty procedures.

Good communication and computer skills.

Detail-oriented and good in documentation.

Able to work independently and as a team.