Warranty Executive (1-Year Contract)

CHERY CORPORATE MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

CHERY CORPORATE MALAYSIA SDN. BHD. invites applications for a role focused on warranty claims and Pre-Delivery Inspection (PDI) management. You will ensure adherence to corporate policies, maintain accurate documentation, and support dealers with warranty procedures, audits, and timely reporting.

The position emphasizes cross-functional coordination, data analysis, and ongoing process improvement within Malaysia's fast-growing automotive distribution network.

Qualifications

• Diploma or Bachelor's degree in Automotive, Engineering, Business Administration, or related field.
• 1–3 years of experience in automotive aftersales, warranty operations, or dealership operations.
• Good knowledge of automotive warranty procedures and dealer operations.
• Strong coordination and communication skills with dealers and internal stakeholders.
• Proficient in Microsoft Excel and reporting.

Responsibilities

• Manage dealer warranty claims in line with company policies and guidelines.
• Review documentation and data for accuracy and completeness of claims.
• Identify non-compliant claims and coordinate corrective action with dealers.
• Oversee Pre-Delivery Inspection submissions for accuracy and timeliness.
• Conduct warranty audits and monitor dealer compliance with standards.
• Prepare weekly and monthly warranty performance reports.

Skills

Warranty processes

Dealer coordination

Excel

Education

Diploma/Bachelor degree

Tools

MS Excel

Job description

Responsible for managing dealer warranty claims and Pre-Delivery Inspection (PDI) submissions, ensuring compliance with corporate guidelines, accurate documentation, and timely processing. The role also supports dealers on warranty procedures, conducts regular audits, monitors compliance, and prepares warranty performance reports.

Responsibilities

1. Warranty Claim Management

Evaluate, process, and approve dealer warranty claims in accordance with corporate warranty policies and guidelines.

Review claim documentation, supporting evidence, and repair information to ensure accuracy and completeness.

Identify discrepancies or non-compliant claims and follow up with dealers for clarification or corrective action.

Provide guidance to dealers on warranty procedures, claim submission requirements, and related processes.

2. Pre-Delivery Inspection (PDI) Management

Review and verify PDI reports submitted by dealers to ensure accuracy, completeness, and compliance with required standards.

Follow up on incomplete or inaccurate PDI submissions and coordinate with dealers to resolve issues.

Monitor PDI submission quality to ensure identified issues are properly addressed before vehicle delivery.

Serve as the primary point of contact for dealers on warranty and PDI-related matters.

Provide technical and procedural support to dealers on warranty operations and claim processes.

Coordinate with relevant internal departments and dealers to resolve warranty and PDI issues in a timely manner.

Maintain effective working relationships with dealer teams to ensure smooth warranty operations.

4. Warranty Audit & Compliance

Conduct regular warranty audits to monitor dealer compliance with company policies and procedures.

Identify operational gaps, recurring issues, and areas for improvement.

Follow up on corrective action plans and monitor their implementation and effectiveness.

Ensure dealers maintain proper documentation and adhere to warranty operating standards.

5. Reporting & Data Analysis

Prepare and maintain weekly and monthly warranty tracking reports.

Analyse warranty claims, trends, dealer performance, and operational data to identify potential issues and improvement opportunities.

Maintain accurate records of warranty claims, PDI submissions, audit findings, and corrective actions.

Provide relevant warranty and PDI performance updates to management when required.

Requirements

Diploma or Bachelor's Degree in Automotive, Engineering, Business Administration, or a related field.

1–3 years of experience in automotive aftersales, warranty operations, dealership operations, or a related field.

Good knowledge of automotive warranty procedures and dealer operations.

Strong coordination and communication skills, with the ability to work effectively with dealers and internal stakeholders.

Good analytical and problem-solving skills, with the ability to review data and identify discrepancies or operational gaps.

Proficient in Microsoft Excel and comfortable preparing and analysing reports.

Detail-oriented with strong follow-up and documentation skills.

Able to work independently and manage multiple tasks within deadlines.

Chery Malaysia is the official distributor of Chery vehicles in Malaysia and part of the global Chery Automobile Group, a leading international automotive brand with operations in over 80 countries. Built on strong engineering capabilities, innovation, and quality, we are committed to delivering reliable, advanced mobility solutions and exceptional customer experiences. As we continue our nationwide expansion, we offer a dynamic and rewarding environment for professionals who are driven to grow, contribute, and be part of shaping the future of mobility in Malaysia, supported by strong leadership, continuous learning, and long-term career opportunities.

Chery Malaysia is the official distributor of Chery vehicles in Malaysia and part of the global Chery Automobile Group, a leading international automotive brand with operations in over 80 countries. Built on strong engineering capabilities, innovation, and quality, we are committed to delivering reliable, advanced mobility solutions and exceptional customer experiences. As we continue our nationwide expansion, we offer a dynamic and rewarding environment for professionals who are driven to grow, contribute, and be part of shaping the future of mobility in Malaysia, supported by strong leadership, continuous learning, and long-term career opportunities.