Warranty Advisor

X Mobility Sdn. Bhd.; Selangor; On-site; MYR 40,000 - 78,000; Full time

Benefits offered by this job

Competitive basic salary + incentives

Comprehensive medical coverage

Career growth and training

Dynamic EV brand environment

Job summary

X Mobility Sdn. Bhd., an XPENG authorised dealership in Malaysia, is expanding its aftersales team and seeking a dedicated Warranty Advisor/Claims Advisor to manage warranty operations, coordinate claims, and ensure customer satisfaction.

Responsibilities include processing claims through manufacturer portals, reviewing orders, coordinating with parts and tech teams, and maintaining records for audits and performance reporting. We offer a competitive package and medical coverage.

Qualifications

• 1–2 years in warranty or service role in automotive
• Diploma or certificate in relevant fields
• Strong English and Bahasa Malaysia; Mandarin a bonus

Responsibilities

• Warranty Claim Management: Process, submit, and track vehicle warranty claims.
• Technical Documentation: Review repair orders, logs and notes for policy compliance.
• Parts & Claim Coordination: Coordinate with parts, technicians and regional support to secure parts and expedite repairs.
• Audit & Reporting: Maintain records for submissions, returns and settlements for audits.

Skills

Administrative skills

Analytical thinking

Communication

Interpersonal skills

Detail-oriented

Education

Diploma or Certificate in Automotive Engineering

Diploma or Certificate in Business Administration

Tools

Manufacturer portals

Digital service management software

Job description

Join us at the forefront of the electric vehicle (EV) revolution! As an authorized dealership and aftersales service partner for XPENG in Malaysia, we are committed to delivering cutting‑edge smart mobility alongside world‑class customer care. We are expanding our aftersales team and looking for a dedicated Warranty Advisor / Claims Advisor to manage vehicle warranty operations, coordinate claims, and ensure complete customer satisfaction.

About Us

Join us at the forefront of the electric vehicle (EV) revolution! As an authorized dealership and aftersales service partner for XPENG in Malaysia, we are committed to delivering cutting‑edge smart mobility alongside world‑class customer care. We are expanding our aftersales team and looking for a dedicated Warranty Advisor / Claims Advisor to manage vehicle warranty operations, coordinate claims, and ensure complete customer satisfaction.

Key Responsibilities

• Warranty Claim Management: Process, submit, and track vehicle warranty claims efficiently through manufacturer portals and internal after sales systems.

• Technical Documentation: Review repair orders, diagnostic logs, and technician notes to ensure claims comply with XPENG factory warranty policies and guidelines.

• Parts & Claim Coordination: Coordinate with the parts department, technicians, and regional technical support teams to secure parts and fast‑track warranty repairs.

• Audit & Reporting: Maintain accurate records of all warranty submissions, parts returns, and claim settlements, assisting with internal audits and performance reporting.

Job Requirements

• Experience: Minimum 1–2 years of working experience as a Warranty Advisor, Service Advisor, Service Administrator, or Insurance Claims Adjuster within the automotive industry (EV or authorized 3S/4S dealership experience is a strong advantage).

• Education: Diploma or Certificate in Automotive Engineering, Business Administration, or a related field.

• Skills:

  • Strong administrative and analytical skills with high attention to detail.

  • Good communication and interpersonal skills in English and Bahasa Malaysia (Mandarin is an added bonus).

  • Tech‑savvy, comfortable navigating digital service management software and manufacturer portals.

• Attributes: Customer‑oriented, able to handle stressful situations professionally, and highly organized.

What We Offer

• Competitive basic salary + performance‑based incentives.

• Comprehensive medical and insurance coverage.

• Career growth and technical training opportunities with a rapidly expanding global EV brand.

• Dynamic, forward‑thinking working environment.