EV Warranty & Claims Specialist

X Mobility Sdn. Bhd.; Selangor; On-site; MYR 40,000 - 78,000; Full time

Benefits offered by this job

Competitive basic salary + incentives

Comprehensive medical coverage

Career growth and training

Dynamic EV brand environment

Job summary

X Mobility Sdn. Bhd., an XPENG authorised dealership in Malaysia, is expanding its aftersales team and seeking a dedicated Warranty Advisor/Claims Advisor to manage warranty operations, coordinate claims, and ensure customer satisfaction.

Responsibilities include processing claims through manufacturer portals, reviewing orders, coordinating with parts and tech teams, and maintaining records for audits and performance reporting. We offer a competitive package and medical coverage.

Qualifications

• 1–2 years in warranty or service role in automotive
• Diploma or certificate in relevant fields
• Strong English and Bahasa Malaysia; Mandarin a bonus

Responsibilities

• Warranty Claim Management: Process, submit, and track vehicle warranty claims.
• Technical Documentation: Review repair orders, logs and notes for policy compliance.
• Parts & Claim Coordination: Coordinate with parts, technicians and regional support to secure parts and expedite repairs.
• Audit & Reporting: Maintain records for submissions, returns and settlements for audits.

Skills

Administrative skills

Analytical thinking

Communication

Interpersonal skills

Detail-oriented

Education

Diploma or Certificate in Automotive Engineering

Diploma or Certificate in Business Administration

Tools

Manufacturer portals

Digital service management software

Job description

X Mobility Sdn. Bhd., an XPENG authorised dealership in Malaysia, is expanding its aftersales team and seeking a dedicated Warranty Advisor/Claims Advisor to manage warranty operations, coordinate claims, and ensure customer satisfaction.

Responsibilities include processing claims through manufacturer portals, reviewing orders, coordinating with parts and tech teams, and maintaining records for audits and performance reporting. We offer a competitive package and medical coverage.