Aftersales Officer

Recharge Xolutions Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Recharge Xolutions Sdn Bhd in Kuala Lumpur seeks an Aftersales Coordinator to manage customer enquiries and coordinate service delivery after EV installations. You will liaise with technicians and engineers, update clients on progress, and ensure timely resolution of issues including warranty claims and parts coordination.

Fresh graduates are welcome; diplomas in related fields are preferred. The role emphasizes strong communication, problem-solving and coordination skills within a growing

Qualifications

• Diploma or equivalent in Business Administration, Customer Service, Engineering or related field.
• Preferably at least one year of experience in aftersales, customer service or service coordination. Fresh graduates are welcome to apply.
• Good communication, problem-solving and coordination skills.
• Able to manage multiple service requests and follow through on outstanding matters.

Responsibilities

• Handle customer enquiries, feedback and complaints via calls, WhatsApp and email.
• Record service requests and gather information for technical assessment.
• Coordinate with technicians and engineers to schedule inspections, maintenance and repairs.
• Update customers on appointments, progress and resolution timelines.
• Track outstanding cases and follow up until issues are resolved.
• Process warranty claims and coordinate replacement parts with internal teams and suppliers.
• Guide customers on basic product usage, monitoring applications and maintenance.
• Prepare service quotations and follow up on approvals and payments.
• Escalate urgent, recurring or unresolved issues to the relevant team or management.
• Maintain accurate customer records, service reports and warranty documentation.
• Conduct follow-up calls to confirm customer satisfaction after service completion.
• Prepare aftersales reports and recommend improvements to service delivery.

Skills

Communication

Problem-solving

Coordination

Customer service

Education

Diploma in Business Administration

Diploma in Customer Service

Diploma in Engineering

Equivalent qualification

Tools

Microsoft Office

Google Workspace

Job description

Manage aftersales enquiries and service requests, coordinate technical support and ensure timely resolution of customer issues following installation of EV.

Responsibilities:

Handle customer enquiries, feedback and complaints through calls, WhatsApp and email.

Record service requests and gather relevant information, photos and system details for technical assessment.

Coordinate with technicians and engineers to schedule inspections, maintenance and repairs.

Update customers on service appointments, progress and expected resolution timelines.

Track outstanding cases and follow up until issues are resolved.

Process warranty claims and coordinate replacement parts with internal teams and suppliers.

Guide customers on basic product usage, monitoring applications and maintenance arrangements.

Prepare service quotations and follow up on customer approvals and payments where required.

Escalate urgent, recurring or unresolved issues to the relevant team or management.

Maintain accurate customer records, service reports and warranty documentation.

Conduct follow-up calls to confirm customer satisfaction after service completion.

Prepare aftersales reports and recommend improvements to service delivery.

Requirements

Diploma or equivalent in Business Administration, Customer Service, Engineering or a related field.

Preferably at least one year of experience in aftersales, customer service or service coordination. Fresh graduates are welcome to apply.

Good communication, problem-solving and coordination skills.

Able to manage multiple service requests and follow through on outstanding matters.

Proficient in Microsoft Office or Google Workspace.

Working hours: Mon to Friday, 1 pm to 11pm

Recharge Xolutions

Engineering & Project Management Services 11-50 employees

We are on a mission to reshape civilization for a sustainable future. We believe in the power of e-mobility to deliver environmental benefits and prove that growth can coexist with a healthy planet. Through our e-mobility charging infrastructure and future solar photovoltaic integration, we empower homeowners, businesses, and utilities to generate, store, and utilize sustainable energy efficiently.

We are on a mission to reshape civilization for a sustainable future. We believe in the power of e-mobility to deliver environmental benefits and prove that growth can coexist with a healthy planet. Through our e-mobility charging infrastructure and future solar photovoltaic integration, we empower homeowners, businesses, and utilities to generate, store, and utilize sustainable energy efficiently.