Warehouse Supervisor - Shopee International Platform, SPX Express (Bukit Raja Selatan)

SPX Express; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

SPX Express seeks a hands-on Hub Operations Supervisor to oversee daily distribution hub activities, including receiving, sorting, and outbound processing. You will own performance KPIs, drive data-led improvements, and coordinate with SOC, manpower providers, and internal teams to ensure smooth, compliant operations.

The role emphasizes coaching and developing staff, monitoring attendance and discipline, and maintaining 5S standards while meeting SLAs through proactive planning and

Qualifications

• Diploma in Logistics, Supply Chain Management, Business, or a related field
• Preferably 1–2 years of experience in Logistics, Supply Chain, Warehouse Operations or a related industry
• Preferably proficient in Excel or Google Sheets for tracking and analyzing operational data
• Able to work on shift & overtime when required
• Strong analytical, problem-solving and decision-making skills
• Good communication and stakeholder management skills
• Ability to work in a fast-paced operational environment and manage multiple priorities effectively

Responsibilities

• Oversee daily hub operations and manage the E2E physical operation - mainly receiving, sorting, and outbound activities
• Own and drive key operational KPIs - including productivity, lost & damage rates, processing speed through data analysis and continuous improvement initiatives.
• Coordinate with multiple stakeholders, including the SOC team, manpower providers, and internal operations teams
• Coach, mentor, and develop team members while fostering a strong problem-solving and analytical mindset
• Act as the PIC to monitor team performance, attendance, and operational discipline
• Ensure the hub complies with 5S standards (Sort, Set in Order, Shine, Standardize, Sustain)
• Ensure operations consistently meet targeted Service Level Agreements (SLAs) through effective planning, problem-solving, and employee coaching/training if require

Job description

• Oversee daily hub operations and manage the E2E physical operation - mainly receiving, sorting, and outbound activities
• Own and drive key operational KPIs - including productivity, lost & damage rates, processing speed through data analysis and continuous improvement initiatives.
• Coordinate with multiple stakeholders, including the SOC team, manpower providers, and internal operations teams
• Coach, mentor, and develop team members while fostering a strong problem-solving and analytical mindset
• Act as the PIC to monitor team performance, attendance, and operational discipline
• Ensure the hub complies with 5S standards (Sort, Set in Order, Shine, Standardize, Sustain)
• Ensure operations consistently meet targeted Service Level Agreements (SLAs) through effective planning, problem-solving, and employee coaching/training if require

Job Description

• Oversee daily hub operations and manage the E2E physical operation - mainly receiving, sorting, and outbound activities
• Own and drive key operational KPIs - including productivity, lost & damage rates, processing speed through data analysis and continuous improvement initiatives.
• Coordinate with multiple stakeholders, including the SOC team, manpower providers, and internal operations teams
• Coach, mentor, and develop team members while fostering a strong problem-solving and analytical mindset
• Act as the PIC to monitor team performance, attendance, and operational discipline
• Ensure the hub complies with 5S standards (Sort, Set in Order, Shine, Standardize, Sustain)
• Ensure operations consistently meet targeted Service Level Agreements (SLAs) through effective planning, problem-solving, and employee coaching/training if require

Requirements

• Diploma in Logistics, Supply Chain Management, Business, or a related field
• Preferably 1–2 years of experience in Logistics, Supply Chain, Warehouse Operations or a related industry
• Preferably proficient in Excel or Google sheets for tracking and analyzing operational data
• Able to work on shift & overtime when required
• Strong analytical, problem-solving and decision-making skills
• Good communication and stakeholder management skills
• Ability to work in a fast-paced operational environment and manage multiple priorities effectively