Warehouse Supervisor - Last Mile, SPX Express (Tebrau)

SPX Xpress (Malaysia) Sdn. Bhd.; Tebrau; On-site; MYR 36,000 - 58,000; Full time

Job summary

SPX Express Tebrau is seeking a Warehouse Supervisor - Last Mile to coordinate and monitor last mile delivery orders, plan routes based on volume and cost efficiency, and oversee dispatch from hub to drivers. The role requires leadership, strong communication, and the ability to manage KPIs and comply with SOPs in a fast-paced environment.

You will monitor productivity, handle delivery issues, and assist with onboarding and training of new drivers/riders to ensure high service levels for the

Qualifications

• Willing to work shifts, up to 6 days a week.
• Experience in logistics or warehouse operations is preferred.
• Familiar with routing, postcodes, and delivery area.
• Able to work in a fast-paced environment.

Responsibilities

• Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion.
• Plan and assign delivery routes based on volume, location clustering, and cost efficiency.
• Monitor driver and rider productivity to meet service level targets.
• Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers.
• Ensure delivery operations comply with SOPs, safety standards, and service quality expectations.
• Handle customer delivery issues and support basic investigation.
• Track and report last mile KPIs such as delivery success rate and on-time delivery.
• Support onboarding, training, and deployment of new drivers/riders as needed.

Skills

Leadership

Communication

Tools

Excel

Google Sheets

Routing knowledge

Postcodes knowledge

Job description

Warehouse Supervisor - Last Mile, SPX Express (Tebrau)

Job Scope:

Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion

Plan and assign delivery routes based on volume, location clustering, and cost efficiency

Monitor driver and rider productivity (e.g. delivery rate, success rate, return rate) to meet service level targets

Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers

Ensure delivery operations comply with SOPs, safety standards, and service quality expectations

Handle customer delivery issues (e.g. failed delivery, reschedule, POD disputes) and support basic investigation

Track and report last mile KPIs (e.g. delivery success rate, on-time delivery, cost per parcel)

Support onboarding, training, and deployment of new drivers/riders as needed

Job Requirements:

Willing to work shifts, up to 6 days a week

Experience in logistics or warehouse operations is preferred

Intermediate knowledge of Excel and Google Sheets

Familiar with routing, postcodes, and delivery area.

Able to work in a fast-paced environment

Good leadership and communication skills

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Are you available for shift work?

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Registration No. 201801034718 (1296745-M)

What can I earn as a Warehouse Supervisor