Warehouse Supervisor - Last Mile, SPX Express (Pasir Gudang)

SPX Xpress (Malaysia) Sdn. Bhd.; Pasir Gudang; On-site; MYR 47,000 - 74,000; Full time

Job summary

SPX Express in Pasir Gudang is seeking a Warehouse Supervisor to coordinate last mile delivery orders, plan routes, and ensure on-time dispatch.

You will monitor driver performance, oversee parcel handover, ensure SOP compliance, resolve delivery issues, and contribute to KPI reporting while leading a fast-moving team.

Qualifications

• Willing to work shifts, up to 6 days a week.
• Experience in logistics or warehouse operations is preferred.
• Intermediate knowledge of Excel and Google Sheets.
• Familiar with routing, postcodes, and delivery area.
• Able to work in a fast-paced environment.
• Good leadership and communication skills.

Responsibilities

• Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion.
• Plan and assign delivery routes based on volume, location clustering, and cost efficiency.
• Monitor driver and rider productivity (e.g. delivery rate, success rate, return rate) to meet service level targets.
• Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers.
• Ensure delivery operations comply with SOPs, safety standards, and service quality expectations.
• Handle customer delivery issues (e.g. failed delivery, reschedule, POD disputes) and support basic investigation.
• Track and report last mile KPIs (e.g. delivery success rate, on-time delivery, cost per parcel).
• Support onboarding, training, and deployment of new drivers/riders as needed.

Skills

Leadership

Communication

Routing knowledge

Tools

Excel

Google Sheets

Job description

Warehouse Supervisor - Last Mile, SPX Express (Pasir Gudang)

NO. 10 & 12, JALAN SENANGIN 6, TAMAN PASIR PUTIH, 81700 PASIR GUDANG, JOHOR.

Job Scope:

Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion

Plan and assign delivery routes based on volume, location clustering, and cost efficiency

Monitor driver and rider productivity (e.g. delivery rate, success rate, return rate) to meet service level targets

Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers

Ensure delivery operations comply with SOPs, safety standards, and service quality expectations

Handle customer delivery issues (e.g. failed delivery, reschedule, POD disputes) and support basic investigation

Track and report last mile KPIs (e.g. delivery success rate, on-time delivery, cost per parcel)

Support onboarding, training, and deployment of new drivers/riders as needed

Job Requirements:

Willing to work shifts, up to 6 days a week

Experience in logistics or warehouse operations is preferred

Intermediate knowledge of Excel and Google Sheets

Familiar with routing, postcodes, and delivery area.

Able to work in a fast-paced environment

Good leadership and communication skills

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Registration No. 201801034718 (1296745-M)

What can I earn as a Warehouse Supervisor